Information Systems Specialist

The Student Information Specialist will support the Registrar function through enhancement and maintenance of student information system modules related to academic records and scheduling, develop processes/programs for data extraction and communications management, and collaborate with other SIS offices/processes to develop quality improvements through technological strategies. Other duties as assigned. All staff positions on campus support students and will be involved in student-focused activities.

Duties/Responsibilities

Technical Functions (40%)

• Technical Support: Provide technical support to the Registrar’s Office and College entities with emphasis on managing student information system (SIS) functions specific to registration including (but not limited to) building the academic calendar in the SIS, registration appointments programming, registration rules (required advising and registration holds), and troubleshooting registration issues for faculty, staff, and students and registration priorities. Support Roster Verification tools through SIS while monitoring blank grades, change of grades, incompletes, and transcription of both technology are beneficial.  Provide ad hoc reporting of academic data to various offices on campus based on Enrollment, Registration, and Program information. Serve as main contact and provider of all reporting to National Student Clearinghouse (NSC) in a timely manner throughout the year while ensuring the accuracy of student records in the NSC database and resolving degree verification or enrollment issues when they arise. Serve as main point of contact for outside requests for Military and Freedom of Information act (FOI)and Financial Value Transparency and Gainful Information (FVT-GE) reporting.

• Software Oversight: Maintenance/Skill Development: Coordinate processing and system set up with critical events supported by the application system to ensure quality control and integrity while adhering to best practices in collaboration with department colleagues. Maintain testing sites and implementation of vendor updates and enhancements for student information system and web applications, user interface, and reporting tool and data warehouse. Review of upcoming patches, issues, and enhancements reported on a vendor-supported website.   Application of security development assignment to users within appropriate systems.  Use all available resources in line with best practices to maintain and improve skills and become familiar with emerging technologies applicable to assigned areas. Serve as an integral member of the IS Group and USNH ET&S to monitor software changes and express needs of Registrar’s Office in relation to software and timing of updates to system services. KSC Registrar designee for data steward oversight for USNH data tool (i.e. Data Galaxy) related to data definitions and maintenance.

Registration Related Processes (40%)

• Process Schedule Adjustment Forms, Course Retake, Student Credit Overload, Student Address, Name Change (Chosen & Legal), Student Leave of Absence and Withdrawal.  Responsible for USNH Cross-Registration processing and communication. Manage, maintain, and process FERPA updates/removals. Support administrative assistants/Academic Deans office with course section creation, maintenance, and cancellations as needed.

Enrollment Management Support (15%)

• Serve as the first point-of-contact representing the registrar function related to enrollment management including documentation, training, software enhancements, and support for SIS and end users; and the coordinated delivery of services or problem-resolution of technical issues in collaboration with KSC Enrollment Management support offices. Conduct Academic Standing process for all Undergraduates at the end of every term and communicate/notate such standings to students affected and various key offices on campus in a timely manner. Provide support to other departments (Admissions, Dean of Students, GEO, Student Academic Support Services, Academic Departments, etc.) related to registration, grading, and general process and procedure related to academic policy while also playing an active role in procedures adhering to current policy, that directly involve registration, enrollment and the preservation of the student record.

Other Related Duties (5%)

• Serve as the primary backup for front desk coverage. Provides overall daily support of the function of the Registrar’s Office including activities related to registration, management, and security of academic records and quality control while adhering to FERPA policies and procedures. Represent the Registrar’s Office on appropriate committees, particularly where advanced knowledge of registration, enrollment and section data is beneficial.  Particularly where advanced knowledge technology is beneficial, provide service for the college community. Contribute towards management of Registrar’s Office SharePoint site. Other duties as assigned. 

Requirements

Minimum Acceptable Education & Experience:

• Bachelor’s degree and two years of information systems experience.

Knowledge, Skills & Abilities:

• Proven organizational skills and attention to detail

• Ability to establish collegial relationships within and outside of the college

• Proven customer service skills

• High Level skills in reporting software, data structures, data extraction, in formatting.

• Effective oral and written communication skills

• Creative problem-solving skills

• Ability to thrive in a fast-paced environment. 

Other Requirements:

• Demonstrated experience with relational databases and report writing. 

Preferred Qualifications:

• Experience in Colleague, Workday, and SIS systems.

Applicant Instructions: 

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents)

• Resume/CV

• Cover Letter

• Contact Information for 3 Professional References

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

This position falls within the collective bargaining unit for the Keene State College Staff Association (KSCSA), an affiliate of the National Education Association of New Hampshire (NEA-NH).

Keene State College is located in the scenic Monadnock region of Southwest New Hampshire and is an affiliate of the University System of New Hampshire. Located approximately 2 hours from Boston or Hartford CT, and 4 hours from New York City, the region contains many opportunities to enjoy outdoor recreation, cultural events, and a strong sense of community. To learn more about Keene State College, the University System of New Hampshire, and the Keene community, please
visit: https://www.keene.edu, https://www.usnh.edu/ or https://www.ci.keene.nh.us.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location: