Information Systems Specialist 5

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Job Description:

Are you a skilled IT professional who enjoys solving complex technical challenges and supporting mission-driven work? The Oregon Youth Authority (OYA) is seeking a Senior Principal IT Support Specialist to help ensure the reliability, performance, and security of the systems that support our operations. In this role, you will provide comprehensive technical support for client/server hardware, software, and network infrastructure at OYA facilities and offices across the state.

As a key member of the Technical Services team, you will collaborate with IT and program staff to maintain critical systems, troubleshoot and resolve high-priority issues, and support day-to-day operations. Your work will include diagnosing hardware and software issues, deploying system updates, and providing user support and training. Your expertise will play an important role in enabling staff to effectively serve the youth in our care.

We are looking for a proactive, customer-focused professional with strong experience in technical support, system maintenance, and tools such as MECM, Active Directory, and Microsoft 365. If you are ready to contribute your skills in a collaborative and impactful environment, we encourage you to apply.

Top Duties of the Position:

• Provide statewide technical support; diagnose and resolve complex issues; perform hardware and software repairs; configure enterprise systems; provide user training; and deliver weekly on-site support at MacLaren, plus remote/on-site assistance to southern Oregon sites.

• Install, modify, and maintain systems lacking established procedures; resolve security incidents; monitor system stability; support LAN/WAN environments; and ensure operational consistency across all OYA facilities.

• Deploy and integrate Windows systems; conduct technical research and analysis; perform system testing; create documentation; address compatibility issues; and complete on-site work at MacLaren and southern Oregon locations.

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Minimum Qualifications:
(a) Four (4) years of information systems experience in professional hands-on experience troubleshooting, and independently resolving moderately complex PC hardware and software problems
OR
(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
AND
two (2) years of information systems experience in professional hands-on experience troubleshooting, and independently resolving moderately complex PC hardware and software problems
OR
(c) A Bachelor's degree in Information Technology, Computer Science, or related field may substitute for all of the above.

Special Requirements:

Driving is an essential function of this position. A valid driver license and an acceptable driving record are required for this position. We will conduct pre-employment driving records checks on our final candidate(s).

Desired Attributes:

If you have these qualities, let us know. It’s how we will choose whom to move forward!

Note: You do not need to have all these qualities to be eligible for this position.

• Demonstrated experience implementing and managing IT security protocols, including patch management, intrusion/virus remediation, system hardening, and adherence to security standards: ability to identify and mitigate risks in networked environments.

• Advanced ability to diagnose and resolve complex hardware, software and communication system issues using error codes, performance analysis, and diagnostic tools, including resolving recurring or widespread problems.

• Proficient in supporting, configuring, and troubleshooting Windows desktop environments and Microsoft 365 tools, including account management, system administration, configuration changes, and deployment of enterprise applications.

• Demonstrated experience installing, configuring, and maintaining systems, including operating systems, networked devices, and distributed technologies; ability to perform upgrades, version compatibility analysis, and system integration across multiple locations.

• Ability to explain technical concepts clearly to users, provide formal and informal training, created documentation, and collaborate with staff statewide; experience supporting users at varied technical skill levels in remote and on-site environments.

• Proficiency in imaging, deploying, and managing systems using Microsoft Endpoint Configuration Manager (MECM/SCCM) or similar tools; experience creating, maintaining, and applying standardized workstation builds.

How to Apply:

• Ensure your application and/or resume thoroughly reflect your skills, experience (both lived and professional), knowledge, and/or education pertinent to this position, including how you meet the minimum qualifications and any/all desired attributes. If a resume is provided, include in your resume dates of employment and descriptions of duties/responsibilities for each position.

• After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This step will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.

• If you are a veteran, you may receive preference. Click here for more information about veterans’ preference. The task to claim preference will come after the public records request and gender identity questionnaire tasks. Click here for a guide on how to upload your documents. For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application or combine it with any other required document attachments.

Caution: If you fail to follow these instructionswe will have to disqualify your application. We cannot consider incomplete or late applications.

Additional Details:

• Hybrid Telework: This position is primarily based at OYA’s Central Office in Salem and provides direct technical support to staff statewide. The position performs regular on-site support at MacLaren Youth Correctional Facility, approximately one day per week, and provides remote and periodic in-person support to OYA field offices and residential programs in southern Oregon. Travel is required to ensure consistent delivery of customer assistance, operations support, and implementation of technology solutions across geographically dispersed sites.

• This recruitment will be used to establish a list of qualified candidates to fill current and future vacancies.

• Your application materials are used to determine your starting salary range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying. For more information on pay equity, click here.

• The salary range listed is the non-PERS participating rate. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6%. Please review the Classification and Compensation page for more details.

• This position receives annual increases on the anniversary date until the maximum of the salary range is reached.

• Please save a copy of this job announcement for your reference, as it may not be available for you to view after the job closes.

Tentative Recruitment Schedule:

• 1st Round Interviews: April 23, 2026

• 2nd Round Interviews: March 30, 2026

ABOUT OYA

At OYA, diversity, equity, and inclusion are more than just words on a page. To meet our mission and live our values as an agency, DEI must be at the heart of all we do. We support cultural competence, develop teams and cultivate leaders in ways that are equitable to everyone, especially people of color, those who identify as LGBTQ+, or those from other marginalized communities. We are explicit and intentional as we identify resources that all our youth and staff need to grow and prosper. Our DEI work connects closely with our culture of positive human development, with safe and supportive environments where everyone is held accountable and connected to their community. The end goal is to protect the public and reduce crime by holding youth accountable and providing opportunities for reformation in safe environments.

If you are looking to join a team that values individual and cultural differences, with the opportunity to contribute to youth reformation by enriching our workforce with diversity, OYA wants to hear from you!  People of color, women, and other members of historically marginalized communities are strongly encouraged to apply!

For more information please visit www.oregon.gov/oya.

What's in it for You?
OYA values our employees. We believe that your time outside of the workplace is as valuable as it is inside the workplace. We offer a great work/life balance with flexible work schedules on most positions and a competitive benefits package, including low-cost, high-coverage health insurance, generous time-off, and a competitive retirement plan.

Discover more about working in Oregon state government by clicking here.

This position is represented by the Service Employees International Union (SEIU/OPEU). By joining and maintaining your membership with SEIU Local 503, the following benefits are available to you such as:

• $2,500 life insurance policy paid for by your union, SEIU Local 503. This policy is in effect if you are an active member.

• Up to $200,000 of additional life insurance can be purchased. Up to $100,000 member life, $40,000 spouse and $10,000 child is guaranteed within the first 90 days of new union membership.

• Short Term Disability insurance is guaranteed if purchased within the first 90 days of new union membership.

• Legal insurance enrollment is available to purchase within the first 90 days of new union membership.

• Tuition reimbursement.

For more information on SEIU, please click here.

Additional Information:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we are here to serve. OYA is an equal opportunity and affirmative action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be individualized based on merit, competence, performance, and business need.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.” The more diverse we are, the better our work will be.

Applicants with a disability may request a reasonable accommodation to participate in the hiring process. For assistance regarding reasonable accommodation or for alternative format please contact OYA Recruitment at 971-345-1236. Oregon Relay Service can be reached by calling 7-1-1.

Pre-employment Checks:

In keeping with our mission, OYA will conduct a criminal record check, per OAR 416 Division 800, a driving record background check and a vulnerable population abuse and neglect check. Information obtained about an individual is confidential. An individual who refuses to consent to a criminal records/background check shall be disqualified from consideration in the position for which you applied. All applicants are subject to additional pre-employment check(s) such as fingerprint based on criminal records check, pre-employment drug screening and/or education verification as required for the position.

In 2003 Congress passed the Prison Rape Elimination Act (PREA), the first federal civil statue focused specifically on addressing sexual violence in juvenile facilities, jails, prisons, and other facilities.  In recognition of the rights, safety, and well-being of the youth we serve you will be asked specific questions about your background to ensure our hiring and promotion practices comply with the National PREA standards. 

All positions in OYA will require the incumbent to serve as a "mandatory reporter" of child abuse.

Visa Sponsorship:

We do not offer Visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. OYA uses E-Verify to confirm that applicants are authorized to work in the United States.

Have Questions?:          

For questions about the job announcement, email the OYA recruitment team at [email protected].