Information Systems Network Management Specialist

Job Posting Title

Agency

Supervisory Organization

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Job Type

Compensation

Job Description

This position is located in the IT Services Unit within the Information Services Division in Oklahoma City, OK.

Remote working will NOT be an option for this position.

• Positions in this job family are assigned responsibilities involving the design, development, administration, installation, and maintenance of computer networks and operating systems.  This includes services such as equipment installation, troubleshooting, client support, coordination of services, and procurement, billing and budgeting requirements.

• Design, Engineer, Install, and maintain wired and wireless data networks for the OSBI to support agency operations, including systems by which OSBI data networks and resources are accessed externally. Confer with OSBI users and external agencies to help plan for connectivity needs for Law-enforcement systems.
• Responds to and troubleshoot issues relating to OSBI’s wired and wireless network infrastructure including any interagency connections. Assist with after-hours network issues when needed. Take on and troubleshoot escalated network issues from Network Administrators as needed.
• Keep current in technical knowledge of network hardware, protocols, and standards. Pass on technical knowledge of OSBI systems to network administrators through teaching and documentation.
• Research and makes recommendations regarding improvement and acquisition of network infrastructure. Work with vendors to provide quotes for new acquisitions and renewals.
• Ensure OSBI networks adhere to security standards set by the FBI. Ensure security best practices are used in design and engineering.
• Assist other teams within ITS in the installation of the new systems when networking is needed.

The functions performed in this job family will vary by level, unit and organization, but may include the following:

• Plans, designs and coordinates computer networks or operating systems to provide support to agency operations.
• Performs professional and technical work in establishing and maintaining network services and systems; performs preventive maintenance; evaluates systems performance, responds to malfunctions and operating problems, and identifies and resolves causes.
• Confers with users to identify network requirements; coordinates with vendors, contractors, in-house technical staff or others to plan, design and implement new applications, modifications or improvements as needed; provides training and assistance to users in the operation and application of available systems.
• Conducts systems tests; implement engineering or software changes or enhancing systems performance.
• Develops information technology strategies, recommendations and plans for the procurement of new network technologies; conducts cost studies and participates in the preparation of budget work plans.
• Directs the procurement, storage and inventory of replacement and spare parts, software, and equipment; establishes and writes equipment specifications; coordinates with vendors or contractors for the purchase of supplies, equipment, or personnel services in accordance with the state purchasing laws.
• Recommends new and/or modifications to network standards. 
• Supervises lower-level staff.

Level I: This is the basic level of this job family where incumbents perform entry level work in a training status to build their skills in installing and maintaining computer networks and can be considered technicians.  Incumbents are responsible for troubleshooting and providing support to end users, performs basic operational issues and problems and refer more complex issues and problems to higher-level staff. 

Level II: This is the career level of this job family where incumbents are responsible for performing a full range of work in providing services and supporting network systems for an agency and referring complex issues and problems to higher-level staff. This includes understanding and using network designs from engineering to completing assignments.

Level III: This is the specialist level of this job family where incumbents perform advanced level work in the administration of an information technology network or operating system. This includes providing design, participating in projects, and may include duties related to the administration of an information technology network. Incumbents at this level will provide mentoring, guidance, and training to lower-level staff.

Level I: Knowledge, Skills and Abilities required at this level include knowledge of basic networking and computer systems; various types of equipment used in information systems networks, such as personal computers, and other electronic equipment; of basic electronic circuitry; of systems analysis; and of communications theories and terminology. Ability is required to troubleshoot basic networking and advanced personal computer issues; to communicate effectively; provide customer service; to establish and maintain effective working relationships with others; and ability to work in a team environment.

Level II: Knowledge, Skill and Abilities required at this level include knowledge of switching and routing, firewall, load-balancing, and cloud infrastructure, and various troubleshooting methodologies. Ability is required to analyze and resolve systems problems; read and follow network designs; and provide assistance and guidance to lower-level staff and team members.

Level III: Knowledge, Skill and Abilities required at this level include knowledge of networks and computer operating systems; advanced troubleshooting methodologies; procedures for analyzing and resolving network problems; switching and routing, firewall, load-balancing, or cloud infrastructure; purchasing; and team dynamics. Ability is required to work in a team environment; communicate technical information in a clear and concise manner, to include equipment specifications and other job or project requirements; and train lower-level staff. 

Level I: Education and Experience requirements at this level consist of a high school diploma or equivalent and two (2) years of experience in troubleshooting basic networking and advanced personal computer issues.

Level II: Education and Experience requirements at this level consist of a high school diploma or equivalent and four (4) years of experience working on network(s); or two (2) years in a vocational IT program and two (2) years of experience working on network(s); or network certification from a relevant source and two (2) years of experience working on network(s); or a combination of education and experience substituting 30 (thirty) college hours for each year of the required experience for up to two (2) years of the required experience.

Level III: Education and Experience requirements at this level consist of a high school diploma or equivalent and six (6) years of experience working on network(s); or two (2) years in a vocational IT program and four (4) years of experience working on network(s); or network certification from a relevant source and four (4) years of experience working on network(s); or a combination of education and experience substituting 30 (thirty) college hours for each year of experience.

• Preference may be given to applicants with three (3) years of experience in personal computer support experience. 
• The Office of Management and Enterprise Services (OMES) requires staff in these positions to participate in on-call rotation. 

• Successful applicants must be willing to submit to a drug screen, polygraph examination, psychological evaluation (commissioned positions only), and a thorough background investigation. Certain events automatically disqualify an applicant, such as, felony conviction; admission of an undetected crime that, if known, would have been a felony charge; failure to pay federal or state income tax; positive confirmed drug urine test; illegal use of a controlled substance within certain time frames. EQUAL OPPORTUNITY EMPLOYER

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

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