Job Title: IT System Administrator-On Site
Location: Sheridan Community Hospital, Sheridan, MI
Type: Full-Time
Sheridan Community Hospital – Sheridan, MI
About Us:
Sheridan Community Hospital is seeking an experienced and motivated IT System Administrator to join our Information Technology team. This position plays an important role in keeping the Hospital's technology systems, network infrastructure, applications, and equipment secure, reliable, and operating efficiently. The position reports to the IT Manager.
Position Summary:
As the IT System Administrator, you will provide hands-on support and administration across the Hospital's technology environment. The role supports a broad technology environment that includes servers, networks, firewalls, applications, telecommunications, and healthcare technology.
Responsibilities:
- Deploy, monitor, maintain, upgrade, and support IT systems, including desktops, laptops, servers, networking equipment, telecommunications, firewalls, databases, and applications.
- Administer Microsoft Server environments, including Active Directory, TCP/IP, Group Policy, DHCP, DNS, and LDAP.
- Manage Microsoft WSUS updates for Windows servers, workstations, and Microsoft Office.
- Support VMware and vSphere environments.
- Support Cisco wireless access points, controllers, switches, VLANs, and network configurations.
- Maintain and troubleshoot FortiGate firewalls, spam filters, and content filters.
- Support disaster recovery, backup, and restore operations.
- Work with vendors to install, maintain, and troubleshoot hardware and software.
- Document and manage user issues through the IT ticketing system.
- Maintain system security in accordance with HIPAA requirements and industry best practices.
- Participate in HIPAA audits and Security Risk Analysis activities.
- Support printers, copiers, and telecommunications systems.
- Assist the IT Manager with annual IT budget preparation.
- Maintain confidentiality of patient and organizational information.
- Participate in a 24-hour on-call rotation.
Qualifications:
- 2+ years of System Administrator or similar IT support experience preferred.
- IT certifications such as A+, Network+, Security+, or CCNA preferred.
- Experience with Microsoft Server environments and Active Directory.
- Knowledge of networking, switches, VLANs, wireless systems, and firewalls.
- Experience with VMware/vSphere.
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to learn and support healthcare information systems such as EHR and PACS.
- Experience with Mitel VOIP telecommunications is beneficial.
- Healthcare IT, medical equipment, EHR, or PACS experience is desired.
- Ability to lift up to 25 pounds.
- Ability to work on-site at Sheridan Community Hospital.
The position requires on-site work and includes Cisco switch/VLAN support. The job description also identifies healthcare systems experience and several industry IT certifications as preferred rather than required.
Skills Required
- Two or more years of experience in systems administration, technical support, infrastructure support, or a similar IT role
- Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, TCP/IP networking, DHCP, DNS, Microsoft 365, and endpoint support
- Ability to learn and support clinical and health information systems, including EHR and PACS applications
- Strong troubleshooting, documentation, customer service, and follow-through skills
- Excellent written and verbal communication skills with technical staff, non-technical staff, clinicians, leadership, and vendors
- Ability to work on-site at Sheridan Community Hospital and satisfactorily perform the essential duties
- IT certifications such as CompTIA A+, Network+, Security+, Microsoft, or comparable certifications
- Bachelor's degree in information technology or a related field
- Experience with virtualization, networking, Fortinet, patch-management tools, and healthcare technology environments
- Experience supporting Microsoft Servers, cloud-based VoIP, backup and disaster-recovery platforms, printers/copiers, and medical equipment connectivity
- Familiarity with HIPAA, healthcare cybersecurity practices, audit readiness, and technical documentation standards
- Ability to lift up to 25 pounds and work in hospital, clinic, office, data closet, and clinical environments
What We Do
Sheridan Community Hospital is a 22-licensed bed critical access hospital committed to providing compassionate, high-quality, local care to the Montcalm County community.
