Information Officer

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Program Brief

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions driven, passionate change-maker, come join us in positively impacting the lives of millions of people worldwide for a better future.

Since 2017, IRC has supported Rohingya Refugees and Bangladeshi nationalities communities in Cox's Bazar, Khulna, Barisal, and Chittagong with integrated services. The organization also addresses climate change impacts by building resilience and promoting economic recovery, education, and protection.

Purpose of the Role

Signpost, known in Bangladesh as InfoSheba, is a two-way communication initiative that provides refugees, and crisis-affected communities with accurate, accessible and actionable information. In Cox's Bazar, InfoSheba reaches Rohingya refugees and host community audiences through digital channels, a public website and community-based Information Corners in Ukhiya and Teknaf.

As audiences increasingly consume information visually and through mobile devices, video has become the primary format through which InfoSheba explains services, entitlements and protection risks. The purpose of this role is to plan, produce and edit high-quality video and multimedia content that makes complex service and protection information easy to understand, trustworthy and useful for people with limited literacy and limited access to formal information sources.

Job Overview

The Information Officer sits within the IRC’s InfoSheba editorial team and is responsible for the full video production cycle, from content research and scripting through filming, editing, motion graphics and final publication across InfoSheba channels. Editing is the core technical function of the post, and the post holder is expected to independently turn raw footage and information inputs into finished, publication-ready videos.

The role is based in the Ukhiya Office under the direct supervision of the Editorial Manager, and works closely with the wider editorial team, Information Corner facilitators, consortium partners and IRC programme sectors. Alongside content production, the post holder maintains a secondary frontline responsibility for responding to user questions received through InfoSheba channels, which keeps content grounded in the real information needs of the community.

Work Location: Ukhiya Office

Line Manager: Editorial Manager

Contract Length: 31st March 2027 (With possibilities of extension)

Key Responsibilities

• Content research and scripting: Research, mapping, develop and write video scripts, concept notes and storyboards on service information, entitlements, protection risks and seasonal preparedness, translating technical and policy information into simple, accurate and actionable language for low-literacy audiences.
• Filming and field production: Plan and carry out field and studio filming, including camera setup, framing, lighting and sound recording, and manage informed consent, safeguarding and dignified representation throughout every shoot involving community members.
• Video editing: Edit raw footage into finished videos using industry-standard software, including assembly and cutting, color correction, audio mixing and clean-up, voice-over synchronization, subtitling and exporting to the correct specification for each channel. This is the principal day-to-day function of the role.
• Motion graphics and animation: Produce motion graphics, animated explainers, titles, maps, infographics and simple two-dimensional animation to support visual comprehension where filmed footage alone is not sufficient.
• Multi-format adaptation: Version and adapt content for Facebook, the InfoSheba website, Information Corner screens and offline distribution, applying the correct aspect ratio, duration, captioning and sound-off viewing considerations for each platform.
• Production planning: Maintain the video content calendar and production pipeline with the Editorial Manager, tracking each product from ideation through scripting, filming, editing, review and publication, and flagging delays early.
• Editorial accuracy and approvals: Verify all content against IRC-approved articles, service mapping and sector guidance, and ensure every product is cleared through editorial review and, where required, protection and communications sign-off before publication.
• Asset and archive management: Maintain an organized archive of raw footage, project files, graphics templates, licensed music and consent records, applying consistent file naming, version control and backup practices.
• Performance review: Monitor video performance data such as reach, watch time and engagement alongside community feedback, and use the findings to improve formats, length, language and visual approach.
• Capacity building: Coach Information Corner facilitators and field staff on basic mobile filming, audio capture and content collection so that community-level material can feed into the production pipeline.
• Frontline information support: Respond to a share of user questions received through InfoSheba digital channels and Information Corners using the digital platform and Communication with Communities guidelines and follow protocol to escalate any communication from vulnerable cases to Protection Specialists.
• Any other duties assigned by the supervisor.

Others

• Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC [team/office]
• Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.

Experience (Including sector/industry):

• Minimum 2 years of professional experience in video production, video editing, digital content creation or multimedia journalism.
• Experience working with refugees or displaced people, or in a protection, humanitarian or development setting, is strongly preferred.
• A portfolio of previously produced and edited video work must be submitted with the application.

Knowledge, Skills & Competences

• Strong hands-on video editing skills with demonstrated proficiency in Adobe Premiere Pro, DaVinci Resolve, Final Cut Pro or equivalent professional editing software, including audio editing and export management. (Essential)
• Practical motion graphics and animation skills, using Adobe After Effects or equivalent, to produce explainer graphics, titles and simple animation. (Essential)
• Proven scriptwriting and storytelling ability in Bangla, with the judgement to turn complex service, legal and protection information into short, clear and accurate messages. (Essential)
• Competence in camera and audio operation, including DSLR or mirrorless cameras, lavalier and shotgun microphones, and basic lighting setups in field conditions. (Essential)
• Ability to produce accurate subtitles and captions, with sound handling of Bangla typography and fonts on screen. (Essential)
• An understanding of the power and importance of accurate information and the ability to exercise excellent judgement in ensuring all content is accurate, verified and approved before publication.
• Strong working understanding of safeguarding, informed consent, data protection and dignified, do-no-harm representation of affected people in visual content.
• Strong organizational and time-management skills, with the proven ability to manage several productions at once, prioritize and deliver on deadlines.
• Strong analytic problem-solving skills and the ability to work independently and in a dynamic, cross-functional team.
• Demonstrated ability to work effectively with stakeholders at all levels, and a great teammate.
• Fantastic attention to detail, particularly in checking facts, names, figures, subtitles and final exports.
• Graphic design and photography skills using Adobe Photoshop, Illustrator, Canva or equivalent. (Desirable)
• Familiarity with social media publishing and analytics, and with producing content optimized for Facebook and mobile-first, low-bandwidth audiences. (Desirable)
• Strong computer proficiency and comfort with standard software tools, able to navigate autonomously in Windows, Android, Microsoft Office suite, Google Workspace and cloud-based file management and backup.
• Female Candidates are highly encouraged to apply.

Language preference

• Good communication skills, both verbal and written, in English and Bengali, with the ability to script, subtitle and quality-check content in Bangla.
• People who have sound knowledge in Chittagonian dialect and culture will get preference, and working knowledge of the Rohingya language is an added advantage for scripting and voice-over work.

Specific Educational Qualification

• Bachelor's degree in media, journalism, film and television production, communication, social work or a related field, or equivalent advanced technical knowledge and demonstrated professional experience in video production.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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