Information Governance Specialist 1

Job Summary

Under the supervision of the Department Manager and with a strong attention to detail, the Information Governance Specialist I will utilize information from written instructions and established procedures to accomplish assigned tasks.  Assigned tasks will include, but not limited to: records retention and destruction; the facilitation and fulfillment of subpoena requests along with various records research and service requests; assisting UFCU Legal team with garnishment, receivership and levy account holds and member notification; assisting Compliance and Vendor Management as needed; Verification of Deposit (VOD) and return mail processing; and looking for, recommending, and implementing with guidance efficiencies within all processes assigned to the Department.

The Information Governance Specialist I is a non-exempt position.

About UFCU

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.  

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: 

Purposefully Member-Obsessed 

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures mean to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success. 

Possibilities Reimagined 

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights. 

Performance Excellence Rooted in Unwavering Integrity 

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.   

Essential Functions

Processing

• Utilize information from written instructions and established procedures to complete various processes.
• Consistently meet process deadlines.
• Facilitate information gathering for subpoenas to assist various law enforcement entities and civil practitioners working on and investigating legal cases involving UFCU members.
• Work closely with UFCU’s Legal Department to facilitate the processing of legal garnishments, receiverships and levy holds and comments on UFCU accounts. Sending notification to members.
• Hard copy and electronic records disposition and destruction.
• Verification of Deposit (VOD) and reverification process.
• Return mail processing, and recommendations for the efficiency thereof.

Communication

• Respond accurately, directly, and succinctly to routine questions from team members and external customers to fulfill UFCU department service requests as expeditiously as possible to meet service level agreements.
• Use clear and simple language to get the message across.
• Free sharing of all relevant and useful non-confidential information to appropriate stakeholders.
• Follow-up with requests as expeditiously as possible.

Development

• Complete all required training by applicable deadlines.
• Assimilate and apply new job information on an ongoing basis.
• Actively participate in self-development programs to develop additional technical and personal knowledge and skills.
• Cross-train in multiple areas of the Department and continues to gain more knowledge.

Other

• Provides timely, complete and accurate responses to inquiries internally and externally.
• Perform other duties as assigned.
• Adhere to all company policies, procedures and business ethics codes.
• Complete required regulatory training as assigned.
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to the role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Knowledge/Skills/Abilities

Knowledge

• Strong knowledge of credit union policies and regulations.
• Strong knowledge of Microsoft Word®, Microsoft Excel®, UFCU Core processing system(S) and Systemware®.

Skills

• Proficient written, verbal, interpersonal, collaborative, and active listening communication skills.
• Positive and member-centered mindset, with proactive approach to address problems and provide solutions.
• Expert attention to detail and accuracy.
• Strong organizational and time management skills.

Abilities

• Ability to work with internal employees, earn their trust and cooperation.
• Ability to interpret a variety of instructions furnished in written, diagram, or schedule form.
• Ability to prioritize multiple projects and work to meet deadlines.
• Ability to work collaboratively in a fast-paced, diverse, and demanding environment. Ability to train and mentor less experienced team members on technical aspects of the role.

Core Competencies

• Demonstrating Member Obsession

• Puts themselves in the Member’s shoes
• Looks for friction points
• Makes it personalized and easy

• Demonstrating Performance Excellence

• Sets standards for elevating excellence
• Ensures elevated quality
• Takes responsibility
• Conducts continuous improvement

• Demonstrating Innovation

• Challenges current thinking
• Approaches change with a positive mindset

Experience

Minimum Requirements

• Minimum of one (1) year of financial institution experience required.
• Minimum of one (1) year of experience in environments with substantial repetitive work, such as data entry required.
• Strong attention to detail and ability to complete repetitive tasks accurately
• Organizational skills to manage assigned work, documents, queues, and follow-up items
• Specialized research and problem-solving skills to identify missing information and route issues appropriately
• Clear written and verbal communication skills for internal updates, documentation, and handoffs
• Ability to navigate multiple systems and tools while maintaining accuracy and confidentiality
• Time management skills to meet service expectations in a high-volume operational environment
• Must be bondable.
• High School Diploma or equivalent

Preferred Requirements

• 2-3 years of experience working with UFCU systems, technologies, and operational processes
• Proven ability to thrive in a fast-paced, agile environment, adapting quickly to changing priorities while maintaining accuracy and efficiency

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• Employee will make extensive use of the telephone and virtual communications platforms to communicate confidential information, requiring accurate perception of speech and clear speaking abilities.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.  This position may involve limited interaction under stressful conditions.

• This position requires working 5 days from UFCU Plaza in Austin, Texas.
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• May involve working from the office and/or home.
• Frequent computer use at a workstation of up to two hours at a time.
• The noise level in the work environment is usually quiet.

INDUFCU