Information Governance Analyst

General Purpose:

The Information Governance Analyst plays a pivotal role in supporting our information governance strategy of all client and firm assets. The Analyst assists with departmental system administration, troubleshooting, and problem resolution. Additionally, this role involves managing projects, ensuring effective use of systems, writing and maintaining procedural documentation, and providing training sessions.

Why Holland & Hart? At Holland & Hart, you feel genuinely supported, surrounded by people who care about your life, your growth, and your well‑being, creating a culture employees describe as deeply supportive and balanced. With generous benefits and a strong foundation built on community and inclusivity reflected in the firm’s diverse, people‑first environment, Holland & Hart offers a stable, heart‑centered place to build a meaningful career.

Essential Duties/Responsibilities:

1) Electronic Data and Information Management

• Provides electronic data gathering, reviews, and coordination for file transfers, file destructions and production requests.
• Performs data transmissions to complete file transfer requests.
• Systems include, but are not limited to, the Records Management System (“RMS”), Document Management System (“DMS”), fileshare, email, Matter Mobility and Disposition workflows.

2) Departmental System Administration & Technical Guidance

• Provides technical guidance including unit and integration testing through test plan recommendations and execution.
• Serves as an authority on Records Department software and acts as the liaison between the IT Department, Records Department, and service providers to address complex records issues.
• Reviews and writes procedural documentation and training materials for the Records Department.
• Trains and advises on proper and effective use of new and existing processes and systems for the Records Department.
• Assists the Records & Information Manager with the implementation of retention schedules.
• Provides support and assistance to the department for troubleshooting and problem resolution for systems used by the Records Department: RMS, DMS, fileshare, email, Matter Mobility, Disposition workflows and Ethical Wall systems.
• Provides reports of issue resolution as necessary.

3) Project and Task Tracking/Coordination

• Manages large-scale, complex, and highly time-sensitive records projects independently with minimal assistance from the Records & Information Manager and remains agile to quickly pivot between projects.
• Identifies and analyzes complex records issues to recommend solutions.
• Maintains project and task information in a central location that is visible to those assigned.
• Provides follow-up for projects and tasks assigned to individuals, teams/groups and departments.

4) Partner Inclusionary Walls

• Oversees and addresses the majority of assignments for the completion of InTapp requests for partner inclusionary walls or the requests to be added to an already existing wall.
• Identifies and analyzes complex wall-related issues and coordinates with the IT Department and Ethics Business Intake to find solutions.
• Partners with users on the correct use and maintenance of documents protected by a wall.

5) Record Destruction

• Supports the Records & Information Manager to further advance the records destruction plan.
• Performs the correct processes and procedures for the destruction of electronic and physical records which includes proper approval from loss prevention and/or responsible attorney, processing destruction via the management software, and verifying that the correct metadata was added to the RMS.

6) Other duties as needed to drive the strategic vision, fulfil the mission and abide by the values of the organization.

Competencies:

Communication – Understands the importance of and demonstrates verbal, written, and non-verbal communications.

Customer/Client Experience – Creates a consistent and exceptional experience for others, whether directly to external clients/customers or indirectly through internal support, that elevates the overall perception of the firm.

Job Knowledge & Technical Skill – Functional / Technical expertise that demonstrates deep understanding of technical aspects of legal software systems and is able to apply best practices to achieve operational excellence. Role includes the ability to troubleshoot complex issues, implement solutions, and provide guidance and/or training to others.

Team Player – Works within team and cross-functionally to meet required results.

Job Qualifications (Education, Experience and Certification):

Required: 

• Five (5) + years of experience in the field of records management, legal preferred; or a Master of Library and Information Science degree or equivalent.
• Expert level experience with records management software, preferably including FileTrail Governance, iCompli and iManage, and an understanding of the administration of a system. FileTrail Governance experience and implementation of a new system experience is preferred.
• Strong experience developing business requirements for software implementation and troubleshooting system problems in a systematic way.
• Strong ability to prioritize tasks, have excellent computer and organizational skills, and attention to detail.
• Strong ability to work in a team environment among staff and with users and perform well under pressure.
• Strong ability to work independently with minimal supervision.
• Strong ability to work effectively in an atmosphere of multiple projects, shifting priorities, and deadline pressures.
• Substantial familiarity with Microsoft Office products.
• Excellent analytical skills, including a high level of technical aptitude and interest required.
• Strong written and verbal communications skills.
•  Demonstrated leadership in managing small to medium technical projects and strong collaboration skills.

Preferred:

Certification in Records Management (CRM), Certified Records Analyst (CRA), or Certified Information Governance Professional (IGP), preferred. Ability to obtain certification within one year of employment required.

Physical Requirements:

While performing the duties of this position, the employee must have the ability to sit, stand and/or walk for extended periods of time; manipulate (lift, carry, move) weights of at least ten (10) pounds; have repetitive wrist/hand/finger movement to work on a computer and/or related office equipment; speak clearly and concisely so listeners can understand; and regularly understand the speech of another person.

The physical demands described here are representative of those that must be met by this position to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

Professional office atmosphere. Sedentary work that primarily involves sitting or standing for prolonged periods. Position may require occasional off-hour meetings and events.

The work environment characteristics described here are representative of those this position may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note:

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job.  However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Compensation:

Holland & Hart offers of employment take into consideration a candidate’s education, training, and experience, as well as the position's work location, external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees.  Colorado Salary Range: $28.24 - $47.07 / hour.  A discretionary bonus may be available based upon performance. 

Application Window:

The application window is anticipated to close on or after Friday, 04/10/2025. Holland & Hart reserves the right to close the position prior to or after this date.  

Benefits:

Holland & Hart works hard to promote work/life balance with a 37.5-hour scheduled work week for most staff employees, a robust wellness program, and generous PTO and holiday pay for eligible employees.  Full-time employees become eligible for benefits on the date hire, with a benefits offering that includes medical, dental, vision, life, AD&D, EAP, STD, and LTD.  Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, and long-term care insurances, as well as a 401(k)-retirement plan with a company match.  In addition, the firm has programs that may provide for educational assistance, free or discounted legal services, and opportunities through the Holland & Hart Foundation, which is a non-profit organization dedicated to creating volunteer opportunities for lawyers, staff, families, and friends of Holland & Hart LLP.  Part-time employees may have access to some of these benefits, which may be on a pro-rated basis.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.