Information Desk Representative Specialist

Weekly Work Hours

Compensation Range

Hourly Rate

FLSA

Work Location

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
• Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Type

Position Summary

Provides support services for a large volume of calls and/or in person traffic originating from the location’s main numbers and/or college main student/visitor traffic area(s). Exercise a high level of initiative and independent judgment in answering questions, in filling requests for information, supporting internal and external events, and directing visitors to correct individuals/departments.

Required Knowledge, Skills, and Abilities

• Must be able to greet individuals in a courteous and professional manner.

• Has broad knowledge of all services within the location and uses information to answer questions or refer individuals to the appropriate department.

• Ability to interpret and apply administrative and departmental policies and procedures.

• Demonstrated ability to keep track of details and procedures accurately and thoroughly.

• Shows respect and sensitivity for cultural differences; promotes a harassment-free environment; treats individuals with respect; inspires the trust of others; works with integrity and ethically; upholds values, goals, and mission of the organization/district.

• Must be able to work collaboratively with internal/external stakeholders and constituents in order to meet stakeholders’ needs.

• Must be knowledgeable of computer technology and software applications to conduct various responsibilities.

• Ability to work independently and in a team-oriented, high traffic work environment. Must be flexible and able to quickly adapt to changing work priorities.

• Must be able to multitask, have strong organizational, documentation and time management skills.

• Ability to deal extensively and effectively with a wide variety of individuals which requires excellent interpersonal skills, listening skills, verbal, and written communication skills.

• Must be able to provide excellent customer service and interact with stakeholders and constituents in a pleasant, tactful, and courteous manner.

• Must have the ability to maintain the security and integrity of the critical infrastructure of Dallas College.

Physical Requirements

Subject to standing, walking, sitting, bending, reaching, kneeling, pushing and pulling. Work is routinely performed in an office environment.

Work performed may be repetitious, and stressful as the day is spent answering continuously ringing telephones and sometimes encountering difficult or irate callers or visitors. Occasional lifting of objects up to twenty (20) pounds.

Minimum Qualifications

• Associate’s degree plus one (1) year of related work experience.

• High school diploma or GED equivalent plus two (2) years of related experience.

• Official transcripts will be required. Ability to work extended hours beyond the regular 8:00 a.m. – 5:00 p.m. especially during peak times including nights and weekends.

• Bilingual preferred.

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Key Responsibilities

• Effectively answers questions via phone, email, and face-to-face interactions with Dallas College stake- holders.

• Provides general knowledge to help students with regards to admissions, enrollment, assessment, pre- advising, and financial aid, referring them to appropriate campus resources as needed.

• Utilizes excellent interpersonal and verbal communication skills when interacting with internal/external stakeholders and constituents within the Dallas College community network.

• Provides excellent customer service in a high volume and challenging, fast-paced work environment.

• Contributes to building a positive team spirit.

• Listens to others without interrupting; keeps emotions under control.

• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; exhibits objectivity and openness to others’ views; gives and welcomes feedback.

• Able to work on various projects simultaneously.

• Employ effective time management skills with the ability to prioritize, meet deadlines, and provide excellent work.

• Schedules conference and meeting rooms.

• May coordinate physical arrangements for special events, meetings, projects, etc.

• Researches and assimilates information concerning on-going district/campus functions and operations in order to provide accurate and timely information to all visitors or callers.

• Responsible for all room use requests for credit, core rooms, non-credit, middle college, college high schools, internal and external events.

• Use the 25Live system to coordinate entire location’s room use requests.

• Runs weekly reports for use of various departments on weekends and/or evenings

• Maintains the database that collects all the information related to all of the rooms available at all of the location’s sites.

• Performs all functions within the compliance of appropriate laws and regulations, Dallas College guidelines and procedures including Family Educational Rights and Privacy Act (FERPA).

• Maintains knowledge of trends and best practices related to area(s) of responsibility through professional development activities.

• Completes required Dallas College Professional Development training hours per academic year.

• Performs related duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas.  We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law.  In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.