Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose:
To lead the revenue-generating side of the Creatives team by overseeing the design and development of client proposals, presentations, and other materials that directly support business growth. This role is responsible for transforming complex information into compelling visual narratives that strengthen client engagement and help secure new opportunities. The Information Design Manager ensures creative quality, brand consistency, and operational efficiency across all proposal-driven and revenue-generating marketing outputs.
Principle Accountabilities (Key Result Areas)
Lead the design and development of proposals, pitch decks, RFPs, and other revenue-generating client materials.
Translate complex business and operational information into clear, visually engaging, and persuasive content.
Collaborate closely with Business Development, Sales, and Marketing teams to support pursuits, renewals, and client-facing campaigns.
Manage design resources, workflows, and priorities to ensure timely delivery of high-quality creative assets.
Maintain alignment with brand standards while continuously elevating visual storytelling and design quality.
Support process improvements and creative innovations that improve efficiency and strengthen win potential.
Attributes & Attitude
Strong sense of ownership and accountability for business outcomes.
Excellent collaboration and communication skills, especially when working with cross-functional teams.
Strategic thinker who can balance creative vision with practical execution.
Detail-oriented, organized, and able to manage multiple high-priority projects simultaneously.
Agile, adaptable, and comfortable working in a fast-paced, results-driven environment.
Knowledge:
Education: Bachelor’s degree in Design, Communication, Marketing, or related field.
Experience: Minimum of 5 years of experience in information design, proposal design, or creative roles supporting revenue generation
Experience leading or mentoring designers in a high-volume, deadline-driven environment
Exposure to business development or marketing functions is preferred.
Strong proficiency in PowerPoint and Adobe Creative Suite (InDesign, Illustrator, Photoshop).
Excellent understanding of visual hierarchy, layout design, and presentation storytelling.
Familiarity with brand systems, proposal design standards, and creative production workflows.
Ability to translate business and technical information into clear, engaging visuals.
Skilled in managing project timelines, delegating tasks, and overseeing multiple creative deliverables simultaneously.
Experienced in conducting design reviews, providing constructive feedback, and mentoring junior designers.
Knowledge of workflow management tools (e.g., Monday.com, Asana, or similar) to coordinate tasks and monitor progress.
Strong stakeholder management skills, including the ability to present creative concepts and rationale to senior leaders and cross-functional teams.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Top Skills
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.
As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.
At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Join us and become a champion of customer happiness
