Information Coordinator

POSITION OVERVIEW:

At Trinity Services, we believe every person deserves opportunities to live, work, and thrive in their community. We are seeking an organized, detail-oriented, and technology-focused Information Coordinator to support the daily operations of Network 6. This role is ideal for a professional who enjoys data management, technology support, compliance monitoring, and collaborating with staff to ensure high-quality services for individuals with intellectual and developmental disabilities.

Under the director and supervision of the Network Director, the Information Coordinator, will play a key role in collecting, analyzing, and reporting operational data, supporting electronic health record systems, maintaining compliance documentation, and providing administrative and quality assurance support across multiple program locations.

Salary: $39,000-$45,000 based on experience

Location: New Lenox, IL

REPORTS TO: Network Director

NETWORK OR DEPARTMENT: Network 6

ESSENTIAL FUNCTIONS:

Administrative & Communication Support

• Answer telephone calls and provide messages in a timely and professional manner.
• Serve as the primary contact for daily report submissions and incident report routing.
• Respond to inquiries from families interested in Trinity Services programs and coordinate tours as needed.
• Assist with mail distribution, supply acquisition, and deliveries.
• Support employee and participant celebrations, events, and recognition activities.
• Provide backup clerical and administrative support across Network 6 locations.
• Assist with payroll and other administrative functions as needed.

Documentation, Reporting & Compliance

• Submit Community Day Services (CDS) attendance on a daily basis.
• Maintain tracking systems for medical appointments and communicate updates to staff.
• Monitor and collect documentation required for state compliance, including fire drills, tornado drills, water temperature logs, and monthly compliance reports.
• Prepare and maintain monthly reports related to attendance, billing, quality indicators, financial tracking, evaluations, and employee recognition programs.
• Analyze operational data to identify trends and opportunities for quality improvement.
• Assist with state billing processes through Career Access and support business-related billing activities.
• Prepare Square reports, invoices, and supporting documentation.

Technology & Systems Support

• Train employees on the use of electronic health records, documentation systems, and the Quantum System.
• Monitor staff utilization and compliance with electronic documentation requirements.
• Provide backup support for Program Coordinators within the Quantum System.
• Troubleshoot technology and system-related issues for staff.

Financial & Operational Support

• Collect receipts and prepare monthly expenditure reports for gas cards, credit cards, and PACE cards.
• Submit Amazon and supply orders for Network 6 locations.
• Coordinate and track maintenance requests to ensure timely completion.

Quality Assurance & Team Collaboration

• Partner with Program Coordinators to monitor outstanding documentation and compliance needs.
• Support employee onboarding, training, and recognition initiatives.
• Participate in quality assurance activities across multiple locations.
• Communicate professionally with employees, individuals served, families, community partners, and interdisciplinary professionals.
• Assist in implementing organizational policies, procedures, and regulatory requirements.

SKILLS AND ABILITIES:

• Strong computer and information technology skills.
• Advanced proficiency in Microsoft Excel and Microsoft Office applications.
• Ability to train and support staff in the use of technology and electronic systems.
• Strong organizational skills with the ability to multitask and prioritize responsibilities effectively.
• Excellent oral and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to work collaboratively with staff, program participants, families, and outside agencies.
• Ability to interpret and explain policies, procedures, and regulations clearly and professionally.
• Self-motivated with strong attention to detail and accuracy.

PHYSICAL DEMANDS:

• Be able to lift over 40 pounds from floor to waist unassisted
• Be able to push and pull 75 pounds
• Be able to complete deep knee squats
• Remain in a stationary position, often standing or sitting for prolonged periods
• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
• Physical activities that could be used include: driving, balancing, pulling, pushing, standing, climbing, grasping, stooping, crouching, crawling, kneeling, reaching, lifting, and repetitive motion.

QUALIFICATIONS:

• Bachelor’s Degree required in social work, psychology, or related field required
• Master’s degree preferred

CLASSIFICATION:

Non-Exempt

DISCLAIMER:

Duties and responsibilities may change, and new ones may be assigned at any time with or without notice. This job description does not constitute a contract of employment.

STATEMENT:

Trinity Services, Inc. is an equal opportunity employer.  In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates.  Trinity Services, Inc. prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender, age, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.  Trinity Services, Inc. conforms to the spirit as well as to the letter of all applicable laws and regulations.