We are seeking a detail-oriented and organized Informatics Support Specialist to support Clinical Informatics teams within a healthcare environment. This role focuses on operational support, reporting, documentation management, and workflow optimization initiatives related to healthcare IT systems and clinical operations.
The ideal candidate will have experience in healthcare IT support, reporting/analytics, ServiceNow ticket management, and healthcare workflows. Exposure to Epic, EMR/EHR systems, and clinical documentation improvement initiatives is highly preferred.
- Support Clinical Informatics and healthcare operations teams
- Prepare KPI reports, usage metrics, and operational analytics
- Assist with ServiceNow ticket triage and workflow support
- Support documentation optimization and flowsheet reduction initiatives
- Create and maintain reports, documentation, and process materials
- Coordinate small-scale healthcare IT and informatics projects
- Collaborate with clinical, operational, and technical teams
Requirements
- 3+ years of experience in Healthcare IT Support, Clinical Informatics, or related roles
- Experience with healthcare systems, reporting, and operational analytics
- Familiarity with ServiceNow or similar ticketing platforms
- Strong written English communication and documentation skills
- Excellent organizational and problem-solving abilities
- Epic knowledge or Epic workflow exposure
- Experience supporting EMR/EHR systems
- Understanding of healthcare terminology and clinical workflows
- Exposure to documentation optimization or healthcare informatics initiatives
Skills Required
- 3+ years of experience in Healthcare IT Support, Clinical Informatics, or related roles
- Experience with healthcare systems, reporting, and operational analytics
- Familiarity with ServiceNow or similar ticketing platforms
- Strong written English communication and documentation skills
- Excellent organizational and problem-solving abilities
What We Do
InterScripts delivers comprehensive IT services and solutions, including management and technology consulting, to commercial, government, and healthcare organizations. They specialize in modernizing technology, data management, and secure data archival, notably with their AI-powered platform, BytePad.
