Informatics Analyst III

Location: Driscoll Health Plan

This position is 100% onsite.

General Purpose of Job:

The Informatics Analyst works collaboratively with users and technical staff of the various computer systems and software packages that support the functions of the Population Health Department.

• The principle responsibility of this position is to identify, understand and develop – in coordination with applicable leadership, other operational departments, systems’ vendors, DHP’s information technology and decision support staff, and the State or other state or program stakeholders – systems, electronic or otherwise, to support the business needs for reporting and operations in the Population Health Department.
• The position will have major responsibility for ensuring that operational processes and systems are established for measuring the department’s operational effectiveness and reporting on them, as well as developing tools, educational materials, presentations, or other similar means and dashboards to provide operational business analysis and the instruction of staff.
• A working knowledge of the functionality of the systems, electronic or otherwise, used to support the department is needed so as to maximize all these resources to support the operational and business needs of the department.
• This position will play a major role in developing departmental policies and procedures and in educating other team members concerning use of systems and deployment of new processes.
• This position will have a lead role in responding to data requests from HHSC and other program stakeholders with regard to presenting information of operational significance relating to all of lines of business or other special needs program performance. This includes reviewing the data and proactively identifying trends and issues with current processes, current documentation, and current workflows that may be contributing to program success/challenges.
• Identify and Create reports and analysis to assist leadership in the evaluation of Population Health programs and initiatives.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by department leadership.

• Maintain utmost level of confidentiality at all times.
• Implement and adhere to Health System and Health Plan policies and procedures.
• Demonstrate knowledge of project management and information analysis.
• Demonstrate business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines.
• Develop strategies and operational plans to deliver and maintain new and existing programs that will achieve the organization's objectives, especially for members receiving services within Population Health and other special needs programs.
• Assist in planning and implementing operational systems and processes with a concentration on the STAR Kids program and members with special healthcare needs.
• Assist in the development, implementation and maintenance of policies.
• Develop, implement and maintain policies, procedures and systems to meet and exceed objectives, including assisting in education of staff on systems and processes.
• Ability to travel within Service Delivery Area to perform job duties
• Must have reliable transportation
• Other duties as assigned.

Education and/or Experience:

• A minimum of a 4-year bachelor’s degree is required. 
• A minimum of five (5) years of experience at a healthcare institution or health plan setting is highly preferred.
• At least three (3) years of experience in managed care, especially Medicaid managed care, is preferred.
• Must be knowledgeable of new trends in information systems and business software applications and be able to apply data processing technology.
• Experience with software systems, data analysis, data management associated with systems evaluation, clinical research, and analysis tools and methodologies preferred. While the position is not technical per se, individual must be able to articulate the business and operational needs of the department to computer programmers to ensure maximum effectiveness, accuracy, and automation of processes.  This individual will be a Subject Matter Expert regarding business requirements for operations and reporting.
• Participation in information systems implementation cycle required (design team member, trainer, end-user).
• Demonstrate proficiency in utilizing MS Office Suite (i.e., MS Word, Excel, Power Point, etc.).  Experience using Visio, or a similar product, is highly beneficial.

Certificates, Licenses, Regisrations:

• Must have a clear unrestricted driver's license