QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
Key Responsibilities:
- Deliver and execute IT projects to meet customer expectations.
- Prepare and maintain project documentation with complete and accurate information.
- Specify appropriate hardware solutions and coordinate with third-party IT providers as needed.
- Conduct initial workflow analysis prior to deployment.
- Install and configure software including operating systems, applications, and databases.
- Deliver structured training to laboratory professionals on system operation and maintenance.
- Provide comprehensive technical support via phone, remote access, and on-site visits.
- Maintain high levels of customer satisfaction, measured by Net Promoter Score (NPS).
- Collaborate with cross-functional teams including sales, project managers, IT, LIS/HIS personnel, and lab managers.
- Support post-sales IT activities and provide expert knowledge to internal teams.
- Assist in technical aspects of procurement and respond to commercial inquiries.
- Maintain accurate documentation of service activities and update customer contact systems.
- Work in a safe and environmentally responsible manner.
Qualifications
Education:
- Bachelor’s degree in Computer Science, Information Systems, Medical Informatics, or a related field.
- Preferred: Degree in medical technology, electrical/mechanical engineering, or clinical laboratory science.
Experience:
- Minimum 2 years of experience in servicing and supporting IT solutions in the medical field.
- Minimum 2 years of experience in computer science, information systems, medical technology, or a related field.
- Background as a medical technologist is highly preferred.
- Experience in clinical laboratory environments is ideal; other lab experience is acceptable.
- Strong understanding of general networking, server technologies/services, workstation/desktop systems, internet protocols, and remote connectivity.
- Skilled in Microsoft Windows Server (NT/2000/XP/2003).
- Proficient in virtual server environments, corporate antivirus solutions, backup systems, firewalls, VPN clients, and tunnel technologies.
- Familiarity with lab workflows and operations.
Top Skills
What We Do
Ortho Clinical Diagnostics (Nasdaq: OCDX) is one of the world’s largest pure-play in vitro diagnostics (IVD) companies dedicated to transforming patient care.
More than 800,000 patients across the world are impacted by Ortho’s tests each day. Because Every Test is a Life, Ortho provides hospitals, hospital networks, clinical laboratories and blood banks around the world with innovative technology and tools to ensure test results are fast, accurate, and reliable. Ortho's customized solutions enhance clinical outcomes, improve efficiency, overcome lab staffing challenges and reduce costs.
From launching the first product to determine Rh+ or Rh- blood type, developing the world’s first tests for the detection of antibodies against HIV and hepatitis C, introducing patented dry-slide technology and marketing the first U.S. Food and Drug Administration-authorized high-volume antibody and antigen tests for COVID-19, Ortho has been a pioneering leader in the IVD space for over 80 years.
The company is powered by Ortho Care, an award-winning, holistic service and support program that ensures best-in-class technical, field and remote service and inventory support to laboratories in more than 130 countries and territories around the globe.
