Industry Technical Consultant

Nalco Water, an Ecolab Company, is seeking an Industry Technical Consultant I to join our Global High Tech Division, supporting cooling and pretreatment applications for the Data Center industry. Our team of Industry Technical Consultants plays a crucial role in supporting business growth, driving innovation, and transferring knowledge to ensure the success of our programs and clients’ operation.

As an Industry Technical Consultant, you will be primarily responsible for troubleshooting and solving complex clients’ problems, training technical audiences, recommending operational efficiency improvements for our clients’ utility systems and validating new innovative technologies.  You will also assist Corporate Account Managers and Sales Reps in making technical-related sales calls and presentations at a corporate level. You will research, identify and define market and product application opportunities and assist in developing and implementing marketing plans to capture identified sales opportunities.
 

What’s in it For You:

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water and healthy environments

• The ability to make an impact with a company that is passionate about your career development

• Paid industry certification and continuous learning opportunities

• Enjoy a flexible, independent work environment

• Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!

What You Will Do:

• Collaborate with field sales and corporate account teams to support industry-specific or strategic technical sales opportunities.

• Assists sales representatives and Corporate Account Managers in making industry-specific technical/application related sales calls and presentations in specific product and market applications

• Work closely with clients to understand their technology requirements, recommend suitable solutions, and provide training and support to ensure proper use of implemented systems.

• Lead problem solving efforts by utilizing various root cause analysis methodologies to resolve application or best practice concerns at customer sites

• Conduct Best Practice Gap Analysis to identify gaps in water treatment programs and recommend operational efficiency improvement projects in a documented report.

• Quantify operational savings for efficiency improvement projects

• Collaborate with R&D and Marketing on Innovation projects, from ideation to launch, by completing Phase Gate milestones such as refining value propositions, defining operational savings, creating technical documentation, and educating internal and external stakeholders.

• Lead innovation pilot applications, technical trials and market trials

• Create, manage, and sustain comprehensive knowledge resources tailored for both associates and customers. 

• Facilitate training for associates and customers, sharing your specialized knowledge to foster skill development and proficiency. 
   

Position Details:

• This position is remote and will primarily support customers in North America with the potential for international exposure.

• Targeted accounts in the Data Center Industry

• 50% or more overnight travel required

Minimum Qualifications:

• Bachelor's degree in Engineering (Mechanical, Chemical, Industrial, etc) or Life Sciences (Biology, Chemistry, etc)

• Minimum of 8+ years of experience in successful project implementation, engineering, technical sales, or field sales support experience

• Strong technical knowledge of facilities operations in a data center or other highly technical field such as semiconductors/pharmaceuticals for cooling water or pretreatment systems

• Problem solving mindset and familiar with various root cause analysis methods

• Strong communication and presentation skills for this customer facing role

• Naturally curious, accelerated speed of understanding, desire to teach and educate others

• Must have a valid Driver's License and acceptable Motor Vehicle Record

• No immigration sponsorship offered for this role

Preferred Qualifications:

• Operational engineer for cooling water and pretreatment systems, including by not limited to: direct to chip liquid cooling, adiabatic cooling, indirect evaporative cooling, critical closed loops, purification systems, reverse osmosis, softeners

• Professional Engineer or EIT

• Recognized as an expert in industry or technology focus

• Ability to understand a total plant approach to water

• Self-motivated, pro-active, result-oriented professional with an ability to work with minimum direction.

• Excellent team orientation, proactivity and sense of urgency in supporting business growth and market leadership through differentiated technology and expertise