The Role
The Industry Partnership Support Officer will engage with industry partners, manage projects, and provide administrative support to ensure efficient program delivery.
Summary Generated by Built In
This is a remote position.
We are looking for a proactive and organised Industry Partnership Support Officer to support industry engagement, programme coordination, and administrative operations. This role involves working closely with internal teams and external partners to help deliver successful industry projects and maintain strong stakeholder relationships.
Responsibilities
Industry Liaison & Administration
- Manage shared inboxes and respond to enquiries promptly
- Maintain project calendars, tracking sheets, and CRM records
- Coordinate with programme teams to ensure projects and partners are prepared for programme launches
- Provide ongoing support to industry partners and participants
- Assist in troubleshooting issues and escalating risks when needed
- Support continuous improvement of programme processes and efficiency
Research & Partner Engagement
- Research and source potential industry partners across different sectors
- Assist with outreach, follow-ups, onboarding, and stakeholder communication
- Help prepare project briefs and supporting materials
- Support reporting and data collection activities
Marketing & Programme Support
- Assist with marketing activities including newsletters, social media posts, and content updates
- Support digital campaigns focused on industry partner engagement
- Collect testimonials and feedback from participants and partners
- Coordinate scheduling, workshop logistics, and programme materials
- Help set up online meetings and workshops using Zoom or similar platforms
Key Focus Areas
- Deliver high-quality administrative and stakeholder support
- Maintain strong partner engagement and communication
- Support efficient programme delivery and operations
- Contribute to continuous improvement and team collaboration
Requirements
- Strong communication and organisational skills
- Experience in administration, customer support, recruitment, or stakeholder engagement
- Ability to manage multiple tasks and meet deadlines
- Comfortable using Microsoft Office, CRM systems, Zoom, and digital tools
- Attention to detail with good problem-solving skills
- Experience in marketing, social media, or content support is an advantage
- Ability to work independently and collaboratively within a team
- Familiarity with AI tools and digital platforms is beneficial
Work Environment & Expectations
While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.
✅ This role requires:
• Discipline and commitment to set working hours (strict shift times, not flexible)
• Use of time tracking software during work hours
• Active participation in team and client calls with your camera ON
• Consistent availability and responsiveness throughout your shift
• Treating this as a long-term, full-time job—not a side gig or freelance task
⏱ Payroll is processed bi-monthly.
We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.
Benefits
1. Monthly Salary: Php 35,000
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines public holidays
4. Probation: 6 months and after Probation
10 days annual leave credits
5 days of sick leave
5. HMO offered after 6-months probation
6. Eligible for 13th Month Pay after 30 days
7. Annual Salary Review
8. Laptop provided after 30 days
9. Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES: 5:00PM to 2:00AM Philippine time, Monday to Friday (UK Shift)
Skills Required
- Strong communication and organisational skills
- Experience in administration, customer support, recruitment, or stakeholder engagement
- Ability to manage multiple tasks and meet deadlines
- Comfortable using Microsoft Office, CRM systems, Zoom, and digital tools
- Attention to detail with good problem-solving skills
- Experience in marketing, social media, or content support is an advantage
- Ability to work independently and collaboratively within a team
- Familiarity with AI tools and digital platforms is beneficial
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The Company
What We Do
24x7 Direct is a leading Australian ISO Certified BPO and Virtual Staffing Agency, providing outsourcing solutions and virtual assistants to businesses.
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