Industrial Technical Support Specialist

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

We’re seeking an Industrial Technical Support Specialist to support our Hoffman enclosure business by helping customers and internal teams navigate product selection, specifications, and related queries. In this role, you’ll translate requirements into clear recommendations, collaborate with technical and commercial partners, and help deliver consistent, high‑quality support across the organization. This role is well‑suited for someone who values precision, responsiveness, and technical depth.

** This is a full time, direct-hire position with a hybrid work schedule of 4 days per week on-site in Anoka, MN. **

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Provide inbound technical and applications support via phone and email for Hoffman electrical enclosure products, supporting distributors, internal sales teams, and occasional end customers. 
• Support pre‑ and post‑sale inquiries by recommending enclosure solutions based on specifications, environmental conditions, NEMA and IP ratings, application needs, and competitive comparisons. 
• Assist with part identification, replacement, and configuration questions, including more complex or custom component needs tied to system changes. 
• Ask focused questions to quickly understand applications, identify root causes, and recommend appropriate next steps, including guidance related to electrical, environmental, and thermal considerations.
• Partner closely with Application Engineering, Product Management, Quality, and Lab teams to resolve technical questions, support non‑standard requests, and address product, rating, or installation‑related issues involving UL‑listed enclosure solutions. 
• Contribute to internal documentation and knowledge sharing by capturing repeat solutions, application insights, and standard approaches to improve team consistency and response time.
• Maintain a high level of service by meeting team expectations related to accuracy, turnaround time, and customer experience.

YOU HAVE:

• Associate’s degree in a technical field or equivalent hands‑on experience supporting industrial products.
• 2+ years of experience in technical support, applications support, or customer service within a manufacturing or industrial equipment environment.
• Familiarity with industrial electrical enclosures (Hoffman preferred) or closely related industrial product categories.
• Solid understanding of electrical enclosure types, ratings, materials, and issues involving heat dissipation as they relate to product selection and application questions.
• Ability to read and interpret drawings, datasheets, and specification documentation to support troubleshooting and recommendations.
• Proven track record assessing customer needs, asking targeted clarifying questions, and supporting inquiries before and after sales.
• Strong communication and collaboration skills, including experience working with distributors, sales groups, and internal partners, and handling critical customer situations with integrity and empathy. 

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

  • nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

  • Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.

• Commitment to strengthen communities where our employees live and work

  • We encourage and support the philanthropic activities of our employees worldwide

  • Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

  • Innovative & adaptable

  • Dedicated to absolute integrity

  • Focused on the customer first

  • Respectful and team oriented

  • Optimistic and energizing

  • Accountable for performance

• Benefits to support the lives of our employees

Pay Transparency
 
nVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance. Where federal, state, or local minimum wage requirements exist, employee pay will comply.
 
Compensation Range:

Depending on the position offered, employee may be eligible for other forms of compensation, such as annual incentives.

Benefit Overview

At nVent, we value our people and their health and well-being.  We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.

• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.

• Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.