Position Summary:
Tidal Basin is seeking qualified candidates for the Individual Assistance Case Manager position supporting our client and applicants impacted by disaster events.
Job Duties and Responsibilities include:
- Implement and coordinate the Individual Assistance Programs
- Perform intake, and assessments, gather documents to establish disaster program eligibility including payments and withdrawals/denials
- Review, analyze, evaluate, and coordinate eligibility determinations
- Coordinate eligibility and payments through the Federal Disaster System
- Conduct review of cases to ensure proper processing
- Mediate complex problem resolution
- Function as a liaison and applicant advocate
- Maintain a high standard to protect client information
- Provide resources and referrals to clients to meet their disaster-related unmet needs
- Provide assistance to applicants throughout the application process
- Maintain client-related data systems, including case notes and a complete system of record entries
- Work collaboratively with a team
- Exhibit a strong work ethic and a desire to adhere to strict boundaries and professional ethics in the care of others, awareness of the impact of a disaster on the community, family, and individual
- Maintain a complete understanding of all applicable Program policies and requirements
- Other tasks as assigned
Experience and Education:
- Associate or Bachelor’s degree preferred
- It is preferred that individuals possess a minimum of one year experience as a member of a state or federal recovery operation, or equivalent experience commensurate with the ability to perform the necessary duties
- Basic knowledge of the FEMA Disaster Case Management Program is desirable
- Excellent organizational skills and attention to detail
- Must be proficient in Microsoft Office suite of applications and Adobe Acrobat
Job Description Disclaimer
This position description incorporates the job's core responsibilities. It recognizes that other related duties not specifically mentioned might also be performed and that not all responsibilities may be carried out depending on operational needs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved.
Tidal Basin Holdco, LLC, and its subsidiaries and affiliated companies, which include Tidal Basin Government Consulting, LLC are an Equal Employment Opportunity Employer.
Skills Required
- Minimum of one year experience in disaster recovery operations or equivalent
- Associate or Bachelor's degree
- Basic knowledge of the FEMA Disaster Case Management Program
- Excellent organizational skills and attention to detail
- Proficiency in Microsoft Office and Adobe Acrobat
What We Do
Tidal Basin Group is an industry-leading program management consulting firm that provides integrated technology, resilience, and emergency management solutions that build resilient organizations, communities, and infrastructure. Our solutions are tailored to your needs, drawing on extensive experience managing complex, large-scale programs. As your trusted partner, we cover everything from strategic advisory consulting, thorough emergency and resilience planning, and turn-key logistics and response support to proficient grant and financial program management, innovative design and engineering, and efficient construction management, complemented by customer relations, communications, and technology solutions. We have a proven track record of success, supported by a deep understanding of nuanced, braided funding opportunities, making us the ideal program implementation partner across the public and private sectors. With our skilled team, robust systems, cutting-edge tools, financial strength, diverse capabilities, and deep-rooted expertise, we are fully equipped to execute your programs with excellence. Count on us to be by your side, dedicated to advancing your objectives and solving your challenges. Together, we will build a resilient future where everyone can Be Stronger Than Before®.
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