Primary Purpose:
Reviews and work on all assigned accounts, ensuring all applicable collections and recovery efforts are completed. Makes determinations, via full analysis of accounts, on loss mitigation options, repossession, charge off and recovery placement. Completes all applicable and necessary efforts to reach members via phone, electronic and written correspondence with the goal of resolving delinquency, maximizing recoveries and mitigating losses for the bank. Responsible for determining asset values, cost effectiveness and lien position. Responsible for maintaining account information and communication with vendors.
The good-faith compensation range for this role is expected to be $50,500 to $65,000, based on the role, market, internal equity, and candidate qualifications.
Essential Responsibilities:
- Vendor Management: Acting as a liaison between companies and repossession agents to secure assets.
- Remarketing: Managing the sale of repossessed inventory through wholesale auctions to maximize returns.
- Compliance Monitoring: Ensuring repossession agents comply with laws and company policies.
- Reporting: Tracking asset performance and preparing condition reports.
- Regulatory Compliance: Thorough understanding of state/federal repossession laws, UCC guidelines, and CFPB expectations.
- Logistics: Ability to manage transportation and auction processes for vehicles
- Must be able to work additional hours as needed, including occasional late nights and Saturdays.
- Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
- Other duties as assigned.
Minimum Required Skills & Competencies:
- Two or more years of experience in repossession, collections, or auto remarketing.
- Strong verbal/written communication for managing vendor relationships and selling assets.
- Technical Skills: Intermediate to advanced Microsoft Excel, Word, and Outlook proficiency.
- Experience with remarketing platforms (e.g., RDN, Manheim)
Desired Skills & Competencies:
- Certifications: ARA Certified Automotive Remarketer (CAR) or similar.
- Must possess a strong attention to detail, good time management, and be able to multi-task.
- Should possess a strong collection and skip tracing background.
- Knowledge of how to complete VSI claims (Vendor Single Interest).
Physical Requirements:
- Express or exchange ideas by means of the spoken word via email and verbally.
- Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
- Not substantially exposed to adverse environmental conditions.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Two or more years of experience in repossession, collections, or auto remarketing
- Strong verbal and written communication skills for managing vendor relationships and selling assets
- Intermediate to advanced proficiency with Microsoft Excel, Word, and Outlook
- Experience with remarketing platforms such as RDN or Manheim
- Strong attention to detail, time management, and multitasking abilities
- Strong collections and skip-tracing background
- Knowledge of completing VSI claims
- ARA Certified Automotive Remarketer certification or similar
- Ability to work additional hours, occasional late nights, and Saturdays
TowneBank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TowneBank and has not been reviewed or approved by TowneBank.
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Leave & Time Off Breadth — PTO, all federal bank holidays, and an extra birthday day off are highlighted, with paid parental leave also offered. Time off can be used for vacation, illness, caregiving, bereavement, and birth/adoption for both full- and part-time staff.
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Wellbeing & Lifestyle Benefits — Wellness initiatives include on-site screenings, fitness-club reimbursement, virtual fitness and mindfulness classes, and various employee discounts. An Employee Assistance Program and wellness resources support everyday wellbeing.
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Retirement Support — A 401(k) with employer contributions through Principal and retirement planning tools are provided. A standard match with full vesting over five years is noted.
TowneBank Insights
What We Do
Founded in 1999, TowneBank is a company built on relationships, offering a full range of banking and other financial services, with a mission of serving others and enriching lives. Dedicated to a culture of caring, Towne values all employees and members by embracing their diverse talents, perspectives, and experiences. Today, the bank operates over 40 banking offices throughout Hampton Roads and Central Virginia, as well as Northeastern and Central North Carolina – serving as a local leader in promoting the social, cultural, and economic growth in each community. Towne offers a competitive array of business and personal banking solutions, delivered with only the highest ethical standards. Experienced local bankers providing a higher level of expertise and personal attention with local decision-making are key to the TowneBank strategy. Towne has grown its capabilities beyond banking to provide expertise through its controlled divisions and subsidiaries that include Towne Investment Group, Towne Wealth Management, Towne Insurance Agency, Towne Benefits, TowneBank Mortgage, TowneBank Commercial Mortgage, Berkshire Hathaway HomeServices Towne Realty, Towne 1031 Exchange, LLC, and Towne Vacations. NOTICE TO CONSUMERS REGARDING MARYLAND LENDER LICENSEES: TowneBank is licensed to engage in business as a Maryland Mortgage Lender and assigned a unique NMLS identifier number: 512138. The NMLS Consumer Access Website is linked here: www.nmlsconsumeraccess.org Interested in joining the Towne Family? Available positions are listed at www.townebank.com/careers. TowneBank and its affiliate companies support a diverse workforce and are Equal Opportunity Employers who do not discriminate against individuals on the basis of race, color, religion, national origin, age, sex (including pregnancy and gender identity), genetics, sexual orientation, disability, veteran status or other classification protected by law.






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