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At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
Constant Contact is seeking a highly motivated and experienced Indirect Partner Success Manager to join its dynamic team. In this role, the Indirect Partner Success Manager will be crucial in building and maintaining strong relationships with business partners to drive mutual success and growth. The position focuses on collaborating with partners to help them achieve their goals, ensuring they maximize the value of the partnership while aligning with Constant Contact’s strategic objectives.
What you’ll do:
Partner Relationship Management
- Build and maintain strong, long-lasting relationships with partners.
- Act as the primary point of contact for assigned partners.
- Understand partners' business goals, challenges, and opportunities.
- Retain and renew existing partnerships
Onboarding and Training
- Facilitate a seamless onboarding process for new partners.
- Provide ongoing training and support to help partners effectively leverage the company’s products or services.
Performance Monitoring and Growth
- Monitor partner performance metrics and KPIs.
- Identify opportunities for improvement and growth.
- Collaborate with partners to develop and execute strategies for achieving goals.
Cross-functional Collaboration
- Work closely with internal sales, marketing, product, and customer support teams to address partner needs.
- Serve as an advocate for partners within the organization.
Conflict Resolution
- Address and resolve any conflicts or issues that may arise with partners.
- Ensure all concerns are handled promptly and professionally.
Strategic Planning and Execution
- Help develop long-term strategic plans with partners.
- Ensure alignment with the company’s objectives and market trends.
Reporting and Analysis
- Provide regular updates and reports to stakeholders on partner performance and satisfaction.
- Analyze data to identify trends and make informed recommendations.
Who you are:
- 2+ years of proven experience in account management, partner management, and or customer success. Preferably in a customer success role.
- Strong interpersonal and communication skills.
- Analytical mindset with the ability to use data to drive decisions.
- Excellent problem-solving and conflict-resolution abilities.
- Proficiency with CRM tools (e.g., Salesforce, Tableau, Churnzero, and other relevant technologies).
- Ability to manage multiple projects and prioritize tasks effectively.
Key Competencies:
- Relationship building
- Customer-focused mindset
- Strategic thinking
- Negotiation and influencing skills
- Adaptability and resilience
- Proactive and self-motivated approach
#LI-HK1 #LI-Remote
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Pay Transparency - All Full Time Employees
$66,000—$79,500 USD
Why You’ll Love Us:
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
What We Do
At Constant Contact we exist to help the small stand tall. Team CTCT’s work empowers small business owners and nonprofit leaders to follow their passions and grow their businesses. We’re all about delivering success for our customers and our people.
Our culture revolves around connection: we connect our customers to the tools they need to grow and succeed, and we build strong relationships with each other so that everyone feels included, supported, and heard. We close the gap between what is and what can be through innovation and advocacy, and we do it all with a deep sense of integrity. When you’re at Constant Contact, you’re connected to people and resources that help you take the next step.
Why Work With Us
At Constant Contact, we're all about making a real impact. That's the heart of what we do, and it's why we love coming to work every day. Plus, we offer some pretty sweet benefits and perks. But the best part? It's the people. We've got a fantastic team who support each other, and we're big on providing growth opportunities.
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