Indirect Lending Development Specialist I

Credit Union West has been named a ‘Top Company to Work for in Arizona’ for the 14th year in a row (2014-2026)! This prestigious award announced by BestCompaniesAZ is earned by achieving stellar marks in a comprehensive workplace survey, where employees are asked to rate and share feedback including culture, leadership and overall satisfaction.
 
 Credit Union West continuously looks for ways to improve employee satisfaction and experience.  In addition to high paying wages, Credit Union West also offers the following:  

• Full-time employees receive 100% paid health, dental & vision insurance
• Earn incentives up to 10%, depending on position
• 401K plan with employer matching funds up to 5%
• Profit Sharing
• Tuition reimbursement
• Gym membership reimbursement
• Paid time off for holidays, vacation, and sick days
• Credit Union West membership and discounts

Be part of our award-winning team!

Must have valid AZ driver license, clean MVD report, and reliable transportation. In-state travel is required.

POSITION SUMMARY

Primarily responsible for maintaining and developing relationships with dealers and contractors that provide opportunities for indirect and direct loan volume. Ensure prompt response to dealer and contractor needs. Utilize a selling approach that builds trust and loyalty. Organizes and coordinates the credit union’s business development activities to promote the credit union’s growth in accordance with its strategic goals. Serves as the primary contact point for dealers, contractors, contractor clientele, and the credit union. Maintains a high standard of professionalism which exceeds dealers’ expectations. Meets or exceeds established sales goals.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Indirect Relationships & Sales Goals – Establish indirect dealer relationships while generating regular and consistent indirect loan volume based on corporate goals. Identify top performing dealers and nurture those specific relationships to help build a solid core of business. Leverage core business to increase market share. Establish multiple points of contact and update on a regular basis. Respond to dealer needs quickly and thoroughly. Work indirect channels, including but not limited to; auto, boat, RV, off-road, and motorcycle. . Be flexible and quickly adaptable to corporate goal fluctuations as loan product saturations shift. Always representing the credit union in a professional manner.

• Territory Development & Feedback Channel – Establish new dealer relationships through multiple channels. Train, coach and evaluate dealers to maximize loan volume. Utilize available materials to assist in relationship growth, including marketing items, industry specific program guidelines and competitor comparisons. Travel throughout most of the state with overnights to maximize visits per mile. Compile feedback and trends over time

and industries. Report findings to management and present solutions.

• Conflict Resolution–As conflict presents, act as liaison between dealers and the credit union to minimize impact on relationship. Take control of conflicts and be a leader. On a regular basis, review current applications, staying alert for discrepancies, fraud and /or other issue that could be detrimental to dealers, contractors, the credit union, and members. Core indirect and direct business partners will present conflict which will require out of the box thinking and quick action, professionalism, and decorum to maintain a lending relationship.

• Direct Lending Relationships – By utilizing current membership base and self-sourcing, develop relationships with contractors and home improvement specialists to grow the credit union direct lending portfolio. Field calls and questions from contractor’s clientele and ascertain the correct credit union product for their need, set appointments, and make available time for future questions or issues.

• Tracking - Weekly, monthly, and yearly tracking of key markers by industry. Use tracking data to identify trends in the market to help forecast future business. Utilize monthly trends and reporting to develop, coach and educate dealerships and contractors on the best use of the credit unions loan program.

• Performs other duties as assigned.

QUALIFICATIONS & REQUIREMENTS

EDUCATION: A high school diploma or G.E.D.

EXPERIENCE: 1-3 year of indirect lending development experience, preferably in a Credit

Union or financial institution.

SKILLS & COMPETENCIES

• Live the mission, vision, and core values of the credit union.

• Able to communicate effectively and tactfully with employees and members both orally and in writing.

• Demonstrate critical thinking and being self-reliant to better analyze and solve problems.

• Effective time management and organizational skills. Ability to multi-task and be agile to serve members and employees.

• Maintain working knowledge of Microsoft Office, SharePoint, and collaborative tools (Teams

and Zoom).

• Thorough knowledge and understanding of organization’s Employee Handbook and policies.

• Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.