Job Requisition ID #
Position Overview
Autodesk is a global leader in design and make technology. From architecture, engineering, and construction to media and entertainment, to manufacturing, Autodesk empowers innovators everywhere to solve the big challenges. Our solutions give design and make teams the power to connect their data, workflows, and teams so they can achieve the unimaginable. Are you ready to shape the future of making?
Autodesk is seeking a passionate and experienced Senior Product Manager to spearhead the development and implementation of our Voice of the Customer (VoC) program. This pivotal role will be responsible for establishing a comprehensive strategy for capturing, analysing, and disseminating customer feedback across the organization. A key focus will be on partnering closely with our Customer Success organization to integrate VoC insights into workflows, use in companywide decision making, ensuring a closed-loop feedback system that drives continuous improvement in our products, services, and overall customer experience.
As the Product Manager for VoC & Customer Success Integration, you will be a champion for our customers, ensuring their voices are heard and acted upon. You will define the vision, strategy, and roadmap for our VoC program, working collaboratively with cross-functional teams including Product, Engineering, Customer Success, Support, Marketing, and Analytics. Your ability to translate customer insights into actionable strategies and drive their implementation will be critical to our success.
Responsibilities
Strategy & Vision: Define and articulate the vision, strategy, and roadmap for Autodesk's Voice of the Customer program & systems, aligning it with overall business outcomes and customer experience goals
Program Development & Implementation: Lead the end-to-end development and implementation of the VoC program, including identifying key customer touchpoints, selecting appropriate data collection methodologies (surveys, interviews, social listening, etc.), and establishing processes for data management and analysis
Stakeholder Collaboration: Partner closely with Customer Success leadership and teams to understand their needs and identify opportunities to integrate VoC insights into their workflows, including onboarding, adoption, support, and renewal processes
Feedback Loop Design: Design and implement effective feedback loop mechanisms within Customer Success workflows to ensure customer feedback is systematically captured, analyzed, and acted upon
Insights Generation & Communication: Develop and implement processes for analyzing VoC data to identify key trends, pain points, and opportunities for improvement. Communicate these insights effectively to relevant stakeholders across the organization through compelling reports, presentations, and dashboards
Prioritization & Action Planning: Collaborate with Product and Engineering teams to prioritize customer-driven improvements and translate feedback into actionable product requirements and development initiatives
Tooling & Technology: Evaluate and recommend appropriate VoC platforms, analytics tools, feedback acquisition, and integrations to support the program's objectives and ensure efficient data collection and analysis
Performance Monitoring & Optimization: Define key metrics to measure the effectiveness of the VoC program and its impact on customer satisfaction, retention, and advocacy. Continuously monitor performance and identify opportunities for optimization and improvement
Advocacy & Education: Champion the importance of the Voice of the Customer across the organization, fostering a customer-centric culture and educating teams on how to leverage VoC insights in their work
Staying Current: Keep abreast of industry best practices and emerging trends in VoC methodologies, technologies, and customer experience management
Minimum Qualifications
Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field. MBA or advanced degree is a plus
10+ years of experience in product management, customer experience, market research, or a related field, with a strong focus on Voice of the Customer programs
Proven track record of successfully designing, implementing, and managing VoC programs in a SaaS or technology environment
Deep understanding of various VoC methodologies and tools, including survey design, qualitative research, social listening, and analytics platforms
Experience working closely with Customer Success organizations and integrating customer feedback into their workflows
Strong analytical skills with the ability to translate data into actionable insights and present findings effectively
Excellent communication, presentation, and interpersonal skills with the ability to influence and collaborate effectively across all levels of the organization
Demonstrated ability to drive cross-functional initiatives and manage complex projects
Passion for understanding customer needs and advocating for their perspective
Experience with CRM systems (e.g., Salesforce) and Gainsight is a plus
Familiarity with Autodesk products and the design and make industries is a plus
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Skills Required
- Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field
- 10+ years of experience in product management, customer experience, or market research
- Proven experience in designing and managing VoC programs in a technology environment
- Strong analytical skills to translate data into actionable insights
- Experience with CRM systems such as Salesforce and Gainsight
Autodesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Autodesk and has not been reviewed or approved by Autodesk.
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Leave & Time Off Breadth — Time away is considered expansive, combining discretionary time off for salaried roles, company holidays/Autodays, and a periodic paid sabbatical. These options provide flexibility beyond standard accrual-based PTO.
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Equity Value & Accessibility — Total rewards prominently include RSUs and an employee stock purchase plan with a discount and lookback, alongside annual bonus or commission programs. These elements are available to eligible employees and can materially augment base pay.
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Parental & Family Support — Family-building support includes reimbursement for adoption, surrogacy, IVF/co‑maternity, and fertility benefits, plus dedicated coaching and Cleo resources for parenting and caregiving. These services extend support before, during, and after leave.
Autodesk Insights
What We Do
Autodesk makes software for people who make things. If you’ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you’ve experienced what millions of Autodesk customers are doing with our software. Autodesk gives you the power to make anything. Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D. We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.
Why Work With Us
Our work is impactful. Our people are innovative. And our culture is inclusive. As our software shapes new solutions to the world’s biggest challenges, you shape your career path. With us, you lead the way in achieving sustainability, resilient communities, and an equitable workforce. Discover #AutodeskLife.
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