India - Executive CLS Operations

Who We Are:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organizations.

Contract: Permanent

Location: Navi Mumbai, India.

Key Accountabilities & Deliverables

• Monitoring day-to-day emails and documenting them in the internal system.
• Ensure that Optic duly updated basis jobs & emails are being attended.
• Creating appointments in Optic on receiving each service request and keeping track of all emails and information about the service under the appointment number.
• Appoint the correct performing office while creating an Optic appointment.
• Ensure to adhere to required compliance checks while handling vessel service requests/inquiries.
• Ensure receipt of Proforma DA [PDA] / Close Estimate [CE] from Local Performing Offices and scrutinize the PDA/CE as per agreed rates and dispatch of the same to the principal.
• Ensure that any email or phone inquiries from clients / ISS local office are attended to and addressed in a timely fashion.
• Following up with the ISS local office regularly via email/phone to get PDA/Close Estimate and pending queries.
• Highlight any issues arising from day-to-day operations and escalate to the Senior Executive /Supervisor / Assistant Manager as and when required.
• In case of any urgent requirement from the principal alert the performing offices and inform the Supervisor / Assistant Manager.
• Full utilization of Inchcape systems as per ISS Standard Operating Procedures.
• To proactively collaborate with and support colleagues by adopting the spirit of teamwork.
• To inform colleagues promptly of any emails, tasks or issues that require immediate attention to enable them to meet the expectations of internal and external customers.
• Making proper handovers to the next shifts, highlighting urgent/important emails that need immediate attention and actions.
  Person Specification
  Essential:
  
• Proficient with Microsoft Office (Word, Excel,
• PowerPoint)
• Should have basic knowledge of Outlook & its functions.
• Should be flexible working in Shifts (24*7)
• Good in written and spoken English
• Honest, transparent, and trustworthy
• Proactive, dynamic, and innovative
• Fresher or Minimum 1-year experience from a relevant industry.
  Desirable:
  
• Proficient with Microsoft Office (Word, Excel,
• PowerPoint)
• Should have basic knowledge of Outlook & its functions.
• Should be flexible working in Shifts (24*7)
• Good in written and spoken English
• Honest, transparent, and trustworthy
• Proactive, dynamic, and innovative
• Fresher or Minimum 1-year experience from a relevant industry.
  Education and Professional Qualifications:
  
• Minimum-Graduate in any stream.
  
  Why Inchcape Shipping Services?
  
  Our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: 
  The Power of People - we rely on the strength of local agent knowledge and relationships. 
  #WeAreInchcape
  Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success. 
  Progress - we adopt new thinking and push for positive change in our industry. 
  Global Perspective - we connect the world and see the bigger picture. 
  We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.