Location: Colorado Springs, CO (Multi-Site / On-Site)
Type: Independent Contractor (1099)
Schedule: 5 days a week
Compensation: $25.00 per hour (dependent on experience and certifications)
About Inspiroz
For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school-focused technology strategy and support. Inspired by our core values——we excel in serving our partners and adapting to their ever-changing technology needs.
We are seeking a driven, detail-oriented Independent Contractor to provide on-site IT support across our portfolio of charter schools in the Colorado Springs area. If you are a self-motivated IT professional looking for a flexible, impactful contract opportunity, we want to partner with you!
Scope of Work & Responsibilities
As an independent STS, you will provide critical on-site technology support and issue resolution across multiple school campuses in Colorado Springs.
Technical Support & Problem Resolution
- On-Site Troubleshooting: Lead the resolution of technical issues requiring an on-site presence, including hardware diagnostics and root-cause analysis.
- Deployments & Maintenance: Manage the on-site installation, repair, and maintenance for workstations, network equipment, and peripheral devices.
- Project Support: Assist with technology deployment projects on an as-needed basis.
- Remote Team Collaboration: Act as the local on-site liaison for our remote IT support team. Coordinate clearly to facilitate remote troubleshooting and document resolutions.
Customer Support & Service
- Client Relations: Act as a professional face of Inspiroz on the ground, communicating updates, challenges, and solutions to school administration in a clear and timely manner.
- Goal Alignment: Assist school staff in ensuring technology solutions align with their day-to-day educational goals.
- Professional Communication: Maintain professional, accurate, and prompt communication (responding to active issues within a standard two-hour window during the school day).
Ticket & Deliverable Tracking
- Documentation: Diligently track service time and deliverables using ConnectWise Manage.
- Ticket Management: Update ticket statuses with clear, concise notes to ensure seamless collaboration with the remote service desk.
- Preparation: Review assigned tickets ahead of scheduled school visits to ensure you are fully prepared with necessary tools or parts.
Contractor Requirements & Qualifications
Technical Knowledge:
- Windows and Mac Systems
- Active Directory management
- Networking equipment and basic routing/switching concepts
- Hands-on hardware repairs and installations
Skills & Abilities:
- Mobility: Must have reliable transportation to travel between multiple school locations within the Colorado Springs area.
- Autonomy: Strong ability to self-motivate, work independently on-site, and manage your own schedule effectively.
- Communication: Excellent customer service, verbal, and written communication skills.
- Adaptability: Flexibility to handle changing priorities across different school environments.
Requirements
Possess a valid driving license to drive between locations
Clear BGV (background verification check for school clearances) prior to starting the contract
Ability to commit to a minimum 3 months to cover current client and will be extended to cover other clients in the area post 3 months .
Skills Required
- Experience with Windows systems
- Experience with Mac systems
- Active Directory management
- Knowledge of networking equipment and basic routing/switching concepts
- Hands-on hardware repairs and installations
- Use of ConnectWise Manage for ticketing and time/deliverable tracking
- Reliable transportation to travel between multiple school locations
- Valid driving license
- Clear background verification (school clearance) prior to starting
- Ability to commit to a minimum three-month contract
- Strong self-motivation and ability to work independently on-site
- Excellent verbal and written communication and customer service skills
- Respond to active issues within a standard two-hour window during the school day
What We Do
We solve charter and independent schools’ technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With a stable, portable and scalable IT, we prepare and support each school’s technology environment through various phases of evolution and growth. We also help schools with Chromebook Repair, Data Services, Enhanced Cybersecurity, and more. What technology challenges can we help you solve today? Learn more: http://www.inspiroz.com/
