IND Staff Business Analyst Duck Creek

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Position Overview

The Hartford is seeking an experienced Technical Business Analyst to lead business analysis and solution delivery across Property & Casualty insurance capabilities. This role requires deep P&C domain expertise, strong knowledge of the Duck Creek technology ecosystem, and the ability to translate complex business needs into scalable technology solutions.

The individual will partner with product owners, business leaders, architects, engineering teams, and external partners to drive initiatives across policy administration, product configuration, billing, and enterprise integrations. The role will own capabilities from business elicitation and prioritization through implementation, production adoption, and value realization.

The ideal candidate will combine business acumen, technical understanding, and delivery leadership to influence product roadmaps, optimize workflows using AI and automation, and ensure investments deliver measurable business outcomes. Exposure to Life Insurance and Employee Benefits will be valuable in supporting cross-business capabilities.

Key Responsibilities

Business Analysis and Requirements Elicitation

• Lead discovery sessions with business, product, operations, underwriting, billing, architecture, and technology stakeholders.
• Analyse business objectives, customer journeys, operating processes, pain points, business rules, and regulatory requirements.
• Translate complex business needs into clear capabilities, features, user stories, process models, data requirements, and acceptance criteria.
• Define functional and non-functional requirements, including security, performance, integration, resiliency, auditability, and operational needs.
• Identify requirement gaps, conflicting expectations, upstream and downstream dependencies, and delivery risks.
• Maintain end-to-end traceability from business objectives through requirements, implementation, testing, and production outcomes.

Duck Creek and P&C Insurance Expertise

• Provide functional and technical guidance across Duck Creek Policy, Product, Billing, and related integration capabilities.
• Apply deep understanding of P&C insurance processes, including:
  • Product definition and configuration
  • Quoting, rating, and underwriting
  • Policy issuance and servicing
  • Endorsements and renewals
  • Cancellations and reinstatements
  • Billing plans, invoicing, payments, commissions, and receivables

• Evaluate business requirements against Duck Creek base capabilities and recommend configuration-led solutions before customization.
• Partner with Duck Creek architects and engineers to ensure solutions align with Duck Creek OnDemand architecture and platform standards.
• Support Duck Creek cloud releases, feature evaluations, product upgrades, and capability-adoption planning.
• Assess impacts across Policy, Billing, Insight, document generation, reporting, data, and external systems.

Product Ownership and Backlog Planning

• Partner with product owners to define product vision, business capabilities, roadmaps, release plans, and measurable outcomes.
• Decompose strategic initiatives into epics, features, user stories, enablers, and implementation increments.
• Own backlog readiness by ensuring requirements, dependencies, acceptance criteria, and business rules are sufficiently defined.
• Support prioritization using business value, ROI, customer impact, risk reduction, regulatory needs, delivery effort, and architectural dependencies.
• Facilitate backlog refinement, sprint planning, product demonstrations, acceptance activities, and retrospectives.
• Ensure technical enablers, non-functional requirements, platform upgrades, and technical-debt items receive appropriate roadmap consideration.

AI-Driven Business Workflow Optimization

• Analyse end-to-end workflows and identify opportunities for simplification, automation, and AI-enabled decision support.
• Define AI-enabled use cases across underwriting, policy servicing, billing, customer service, document processing, and operational workflows.
• Partner with AI, data, architecture, risk, and engineering teams to translate opportunities into implementable business capabilities.
• Evaluate use cases based on business value, feasibility, data availability, process readiness, risk, and expected ROI.
• Design workflows that incorporate appropriate human review, exception handling, auditability, explainability, and governance.
• Define business measures for AI-enabled capabilities, including cycle-time reduction, productivity, accuracy, customer experience, and operational savings.

Enterprise Integration and Cloud Understanding

• Define business and system requirements for integrations between Duck Creek and enterprise platforms.
• Develop process flows, context diagrams, data mappings, interface requirements, and integration specifications.
• Understand and contribute to API-led, event-driven, batch, and messaging-based integration designs.
• Demonstrate working knowledge of cloud infrastructure and components, including compute, storage, databases, networking, identity, API gateways, messaging, monitoring, and resiliency.
• Ensure integration designs address traceability, security, scalability, recoverability, and production support.

End-to-End Delivery Ownership

• Own assigned capabilities across Policy, Product, Billing, and integrations from concept through production adoption.
• Coordinate across product, business, architecture, development, quality engineering, data, security, DevOps, and operations teams.
• Drive requirement clarification and business decision-making throughout design, development, testing, and deployment.
• Support test strategy, business scenario definition, defect triage, user acceptance testing, release readiness, and production stabilization.
• Validate that delivered solutions meet stated business objectives and drive corrective action where outcomes are not achieved.
• Track post-implementation metrics and confirm realization of anticipated business value.

Stakeholder Leadership and Consulting

• Serve as a trusted advisor to product owners, business leaders, and technology teams.
• Communicate complex business and technical topics to executive, operational, and engineering audiences.
• Facilitate decision-making when stakeholders have competing priorities or requirements.
• Influence solution direction through domain expertise, data, business-value analysis, and structured recommendations.
• Mentor business analysts and contribute reusable practices, templates, domain models, and analysis standards.
• Promote collaboration, transparency, ownership, and continuous improvement across distributed teams.

MUST HAVE Skills

• 10-12 years of experience in business analysis, product consulting, technology delivery, or related roles.
• Extensive experience in the Property & Casualty insurance domain, strong functional and technical knowledge of Duck Creek Policy, Product, and Billing.
• Deep understanding of insurance product configuration and the end-to-end policy and billing lifecycles.
• Proven experience leading complex business elicitation, discovery workshops, process analysis, and requirement definition.
• Experience translating business requirements into epics, features, user stories, business rules, process models, and acceptance criteria.
• Demonstrated ability to partner with product owners on backlog planning, refinement, release planning, and prioritization.
• Experience advising business leaders on prioritization using ROI, customer value, risk, regulatory need, operational impact, and implementation effort.
• Proven ownership of end-to-end delivery across policy administration, product configuration, billing, and enterprise integrations.
• Experience defining requirements for REST APIs, event-driven integrations, messaging, batch processing, and enterprise data exchanges.
• Working understanding of cloud infrastructure, security, networking, identity, databases, API management, monitoring, and resiliency.
• Experience working with architecture, engineering, testing, data, security, and operations teams in complex enterprise environments.
• Ability to analyze business workflows and identify opportunities for process simplification, automation, and AI-assisted optimization.
• Strong understanding of non-functional requirements, including security, performance, availability, auditability, and supportability.

SHOULD HAVE Skills

• Exposure to Life Insurance and Employee Benefits products, processes, and technology ecosystems.
• Experience with Duck Creek OnDemand, cloud releases, platform upgrades, and feature adoption.
• Knowledge of Duck Creek Insights, Distribution Management, or related capabilities.
• Experience with personal lines, commercial lines, or both.
• Practical exposure to generative AI, agentic AI, intelligent document processing, or AI-assisted decision workflows.
• Understanding of responsible AI principles, including human oversight, explainability, auditability, privacy, and governance.
• Experience with GCP, AWS, or Azure cloud environments.
• Knowledge of API management, microservices, service orchestration, and enterprise integration platforms.
• Experience using process modelling and analysis tools, including BPMN, UML, journey mapping, or value-stream mapping.
• Familiarity with Jira, Rally, Confluence, or equivalent product and requirements-management tools.
• Experience defining business cases, benefit hypotheses, KPIs, operational metrics, and post-implementation value assessments.

Education

Bachelor’s or Master’s degree in Business, Computer Science, Engineering, Information Technology, Insurance, or a related discipline. Equivalent relevant experience may be considered.

Hartford Success Profile

• Owns business outcomes from initial concept through production adoption and value realization.
• Combines deep insurance knowledge with sufficient technical depth to connect business and engineering teams.
• Operates as a strategic consultant rather than only documenting requirements.
• Uses ROI, customer impact, operational value, risk, and evidence to influence priorities.
• Promotes configuration and reuse over unnecessary customization.
• Identifies practical opportunities to simplify and optimize workflows through cloud, automation, and AI.
• Communicates risks, dependencies, and decisions early and transparently.
• Balances business speed with quality, security, resilience, compliance, and long-term maintainability.
• Builds trusted partnerships across business, product, architecture, engineering, and operations.

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