We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
Position Overview:
Claims and Operations is looking for a Senior Scrum Master with experience to manage the execution of initiatives supporting our Digital Enablement initiatives across our portfolio. The assignment for this role is to the Customer Communications and/or Digital Solutions ART within Digital Enablement. We are seeking a highly motivated, results oriented individual with strong Agile, delivery excellence, technical, AI, and leadership skills.
Responsibilities:
Manage day-to-day operations of 2 (minimum) Digital agile development teams supporting new capabilities, maintenance, technical upgrades, etc.
Educate and coach the team in Agile framework, ensuring that the agreed Lean-Agile process is being followed and aligns with The Hartford’s Enterprise Business Delivery Model.
Acts as a role model for servant leadership.
Role requires ability to influence and work effectively with key stakeholders and business sponsors in a timely manner.
Organizes and facilitates ceremonies, identifies improvement opportunities to optimize delivery leveraging metrics and mitigating risk, supports and manages backlog health, and plans for future milestone releases.
Tracks and communicates the overall team progress providing visibility to stakeholders (Daily Stand-ups, Retrospectives, Sprint Planning, PI Planning, etc.)
Support stretch opportunities within Digital ART’s partnering with RTE’s.
Leads team maturity effort through continuous improvement mindset and supports Digital Enablement’s overall Agile Maturity initiatives.
Serves as a filter to remove impediments to progress as identified by the team.
Protects the team from outside influences to ensure the team remains focused on Scrum Team priorities.
Partners with the Product Owner and Product Manager to ensure the backlog items are prioritized based on business value and ready for the team; supports teams KPI’s.
Drive continuous improvement mindset.
Partner with integrating LOB application Teams and application Production Support/Reliability Engineering teams; manage dependencies as required.
Partner with and manage vendor implementation partner and 3rd party vendor integrations.
Manage and oversee resource planning and financial management for the Team.
Foundational understanding of application technology framework to guide and support team in delivery; demonstrated ability and desire to learn new technologies.
Matrixed reporting, provides coaching/feedback to ensure team success.
Qualifications:
6-9 years Scrum Master experience
3+ years’ experience working and managing Agile team structures (Scrum/Kanban) within SAFe framework
Strong knowledge of software development processes and procedures to understand team needs includes fundamentals of iterative and incremental development.
Strong Knowledge about Agile techniques: User Stories, Continuous Integration, Test Driven Development, Continuous Testing, Pairing, Automated Testing, Burn Down Metrics, Velocity etc.
Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.
Deep experience partnering with LOB stakeholders
Superior organization skills with the ability to simultaneously handle multiple initiatives and priorities in a fast-paced environment.
Excellent verbal and written communication skills including the ability to present confidently before a large audience.
Experience using agile toolsets such as Rally, Jira
Excellent analytical, problem solving and interpersonal skills.
Previous experience in any part of the software development lifecycle – as developer, tester, analyst, product owner, project manager, etc. is a plus
Insurance industry experience preferred.
About Us | Our Culture | What It’s Like to Work Here
Skills Required
- 6-9 years Scrum Master experience
- 3+ years' experience working Agile team structures within SAFe framework
- Experience using agile toolsets such as Rally, Jira
The Hartford Financial Services Group, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Hartford Financial Services Group, Inc. and has not been reviewed or approved by The Hartford Financial Services Group, Inc..
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Retirement Support — The retirement savings plan pairs matching with an additional company contribution and guidance, strengthening long‑term financial security. Consistent 401(k) generosity elevates perceived total compensation across roles.
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Leave & Time Off Breadth — Paid time off, holidays, and paid leaves are described as generous and accessible, supporting work‑life balance. The ability to take meaningful time away adds value beyond base pay.
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Healthcare Strength — Health, dental, and vision options are comprehensive, with supplemental coverages that help manage out‑of‑pocket costs. Mental health resources, EAP access, and wellness programs further reinforce overall benefits value.
The Hartford Financial Services Group, Inc. Insights
What We Do
Human achievement is at the heart of what we do. We put our belief into action by not only ensuring individuals and businesses are well protected, but by going even further – making an impact in ways that go beyond an insurance policy
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