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Position Summary:
The Director of Core Infrastructure is a strategic technology leader responsible for designing, implementing, and managing foundational infrastructure services across a hybrid cloud environment. This role oversees core Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Database as a service (DBaaS) offering scalability, security, reliability, and cost efficiency. This position will support enterprise initiatives, continuous improvement, and operational excellence.
Key Responsibilities:
Accountable for project delivery and day-to-day operational activities across IaaS, PaaS, and DBaaS services. This includes direct management of Core Infrastructure’s GCC teammates with matrixed accountability to the Chief Technology Office
Contribute and support the vision and roadmap for core infrastructure services across hybrid environments by aligning infrastructure strategy with Hartford technology standards, industry best practices, and overall business objectives
Champion automation and standardization to support The Hartford’s hybrid cloud vision to deliver highly reliable and scalable infrastructure patterns to IT teams
Achieve top quartile service targets by managing the lifecycle of each service through measurable SLA’s and OKR’s.
Ensure adherence to regulatory requirements and industry best practices by supporting internal and external audits and proactively managing residual risk across the environment
Required Qualifications:
Bachelor's degree in computer science, Information Technology, or related field (master's preferred).
10+ years of experience in infrastructure engineering and operations, with at least 5 years in leadership roles.
Expertise in:
IaaS: Server, Mainframe, Network, Storage, and Backup technologies
PaaS: Container Platforms (Kubernetes), Application and Web Hosting, and Enterprise Automation (Ansible, Terraform)
DBaaS: Oracle, SQL Server, PostgreSQL, managed database services
Hybrid Cloud: Knowledge of on-prem and cloud platforms (AWS and GCP) and modern architectures
Strong knowledge of ITIL processes in a large-scale environment with the ability to support Incident, Problem, and Change Management discipline
Working knowledge of a DevOps Culture, automation engines, and modern infrastructure deployments through code (IaC)
Familiarity with observability tools (Dynatrace and Splunk)
Exceptional communication and stakeholder management skills.
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Human achievement is at the heart of what we do. We put our belief into action by not only ensuring individuals and businesses are well protected, but by going even further – making an impact in ways that go beyond an insurance policy
