We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
Summary
This role extends core ServiceNow SAMPro/HAM capabilities to support regulatory compliance and audit-ready reporting for both internal THIP policies and external frameworks (e.g., NYDFS 500.13, SOX, GDPR, ISO 27001). The position collaborates with the ITAM team and cross-functional stakeholders (Risk, Audit, Security) to design and enforce controls ensuring a complete, accurate, and current asset inventory. Responsibilities include maintaining evidence for audits across ITAM-owned asset types (Open-Source, On-Prem software, SaaS licensing, and hardware assets). The role leverages ServiceNow, M365 CoPilot, Power Automate, and other tools to streamline workflows, automate reporting, and enhance global collaboration.
Key Responsibilities
Regulatory Governance
Develop and maintain policies and procedures for complete, documented IT asset inventory in partnership with compliance teams.
Conduct periodic validation cycles and reconciliation activities to maintain audit-ready inventory data.
Support secure data disposal processes for nonpublic information, ensuring compliance with regulatory requirements.
ServiceNow SAMPro & HAM Controls
Configure compliance-focused data models and workflows; maintain control evidence within ServiceNow records for traceability.
Implement license optimization and reclamation workflows; manage HAM lifecycle automation for hardware assets.
Reporting & Regulatory Evidence
Produce standardized and ad hoc reports for regulators, auditors, and risk teams using ServiceNow, M365 (Excel, SharePoint, Teams), and Power Automate for workflow automation and report distribution.
Maintain documentation repositories and audit trails, leveraging SharePoint and Teams for secure, collaborative access.
Automation & Collaboration
Design and implement Power Automate flows to streamline asset management processes, automate notifications, and ensure timely reporting.
Use M365 tools to facilitate remote collaboration, document management, and process tracking with global stakeholders.
Continuous Improvement
Identify control gaps and propose remediations; support initiatives to enhance discovery, normalization, and reconciliation fidelity.
Track and report on SLA compliance, reconciliation accuracy, and audit readiness metrics.
Qualifications
At least 4 years in ITAM with strong ServiceNow SAM Pro experience.
Demonstrated ability to support regulatory requirements (e.g., NYDFS 500.13, SOX, GDPR, ISO 27001) through platform controls, procedures, and evidence.
Proficiency in M365 (CoPilot, Excel, SharePoint, Teams) and Power Automate for workflow automation and reporting.
Preferred Certifications: ServiceNow SAM, ITIL Foundation, CSAM.
Familiarity with data privacy principles and secure data handling practices.
About Us | Our Culture | What It’s Like to Work Here
Skills Required
- At least 4 years in ITAM with strong ServiceNow SAM Pro experience
- Demonstrated ability to support regulatory requirements (e.g., NYDFS 500.13, SOX, GDPR, ISO 27001)
- Proficiency in M365 (CoPilot, Excel, SharePoint, Teams) and Power Automate
- Preferred Certifications: ServiceNow SAM, ITIL Foundation, CSAM
- Familiarity with data privacy principles and secure data handling practices
The Hartford Financial Services Group, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Hartford Financial Services Group, Inc. and has not been reviewed or approved by The Hartford Financial Services Group, Inc..
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Retirement Support — The retirement savings plan pairs matching with an additional company contribution and guidance, strengthening long‑term financial security. Consistent 401(k) generosity elevates perceived total compensation across roles.
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Leave & Time Off Breadth — Paid time off, holidays, and paid leaves are described as generous and accessible, supporting work‑life balance. The ability to take meaningful time away adds value beyond base pay.
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Healthcare Strength — Health, dental, and vision options are comprehensive, with supplemental coverages that help manage out‑of‑pocket costs. Mental health resources, EAP access, and wellness programs further reinforce overall benefits value.
The Hartford Financial Services Group, Inc. Insights
What We Do
Human achievement is at the heart of what we do. We put our belief into action by not only ensuring individuals and businesses are well protected, but by going even further – making an impact in ways that go beyond an insurance policy
