QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
QGenda is headquartered in Atlanta.
To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.
About Your Role
We are seeking individuals who are platform experts, self starters, organized, and eager to help carry out the mission of enabling our healthcare customers to maximize the value of QGenda! Individuals that have a thirst for knowledge, a natural inclination to optimize business processes, and a desire to help customers solve their business objectives with technology.
As a critical member of the Incubation team, you will serve as a trusted technical advisor that helps to design and implement customer configurations during onboarding, ensures adoption through effective customer go-live experiences, and drives impactful project team collaboration. You will partner with other Customer Experience (CX) teams to ensure customers adopt and utilize QGenda to its fullest potential.
As an Incubation Consultant, you will be the technical advisor throughout a customer’s onboarding. You will leverage your QGenda expertise to ensure our customers adopt and utilize QGenda to its fullest potential and continue to achieve their goals throughout their customer journey. You will work closely with Solution Architects, Project Coordinators, Project Managers, as well as every other team within QGenda, from Sales and Product Development, to Customer Success and Customer Support.
In this role, you will primarily leverage QGenda Insights to deliver comprehensive data analysis solutions, guiding healthcare organizations to optimize their workforce with tailored reporting outputs. As a QGenda Insights Consultant, you will play a pivotal role in understanding customers’ business objectives, configuring data analytics dashboards, training clients, and providing ongoing consultation to enhance data-driven decision-making capabilities.
How You’ll Make an Impact
- Guide customers through the implementation of QGenda Insights, ensuring the platform is configured to meet tailored reporting needs.
- Design, configure, and deliver QGenda Insights dashboards for customer projects, offering customers a critical view of data analytics tailored to their business objectives.
- Conduct training sessions with clients to maximize the usage of QGenda Insights, ensuring they can effectively interpret data outputs for long-term adoption.
- Collaborate and continuously consult with customers post-launch to refine analytics processes and optimize the value obtained from QGenda Insights.
- Lead the creation and promotion of enhanced processes within the CX organization. Focus on designing scalable solutions that streamline operations, improve efficiency, and ensure the seamless implementation of QGenda Insights across all customer interactions and touchpoints. Collaborate with team members to identify bottlenecks, implement best practices, and foster a culture of continuous improvement to support our rapid growth and the evolving needs of our healthcare customers.
- Own low-complexity projects with little to no supervision
- Build and maintain essential technical knowledge of QGenda, becoming a source of knowledge on new product features with the availability to train internally and externally on those features
- Work with SMEs and experienced colleagues on various technical teams (Solution Architects, Implementation Consultants, Technical Account Managers, Customer Success Managers, etc) to consult customers on best practices of a multi-product technical setup
- Provide effective feedback to colleagues and their respective supervisors regarding project work, post go live support work, and other assigned duties
- Promote adoption and retention by capturing and communicating gaps in product or features to product liaison team
- Demonstrate expertise on technical topics by collaborating with CSM team to help prepare for business reviews
- Lead client onsite activities where appropriate related to implementation and preparation for go-live
- Actively delegate and request assistance on items when appropriate
Who You Are
- Ability to translate complex data interpretations and analytics into actionable insights for non-technical audiences.
- Communicate technical information effectively to both technical and non-technical audiences
- Proactively identify and solve problems and then build sustainable solutions to prevent recurrence
- Manage a project, work to deadlines, and prioritize between competing demands
- Identify process gaps and suggest solutions to improve future performance
- Demonstrate personal drive to complete assigned action items and self-assign work as needed
- Exhibit peer leadership and positive influence on the wider team
- Demonstrate detail-oriented and organized skill set
- Experience utilizing Salesforce, or similar CRM software
- Proficiency in Google GSuite Products (Documents, Sheets, Slides)
- Ability to work in a team environment
Experience You Bring
- Bachelor’s degree required
- Ability to travel for customer meetings, conferences, and other industry events
- Minimum 1.5 year experience at QGenda or a related field/function
Not Required, but Nice to Have
- Engineering or other technical degree
- SaaS/Software technical configuration and implementation experience
- Experience in configuring data analytics tools or dashboards, with proficiency in data analytics languages such as SQL, Python, or R
- Experience/exposure to the healthcare market and IT ecosystem
Applicants for this position must be authorized to work for any employer in the U.S, including located in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.
What’s In It For You
We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:
- Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
- Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
- Paid parental leave for birth, adoption or permanent placement 401(k) with company match
- Options to work in a hybrid-working model or remotely from home, depending on the position
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.
QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.
If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.
Top Skills
What We Do
QGenda is the #1 cloud-based, automated physician scheduling software. Since its launch in 2006, QGenda has grown to serve more than 3,500 customers in over 40 medical specialties across 5,000 hospitals. Leading physician groups, hospitals, academic medical centers, and enterprise health systems use QGenda to optimize their workforce which allows them to provide the best possible patient care. QGenda is headquartered in Atlanta, GA.
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