Incident Response Lead

Reposted 5 Hours Ago
Be an Early Applicant
3 Locations
In-Office
Senior level
Fintech
The Role
The Incident Response Lead coordinates incident response efforts, manages stakeholder engagement, drives resilience initiatives, and leads post-incident reviews to improve business continuity and disaster recovery processes.
Summary Generated by Built In

Core Responsibilities

  • Navigate across the Personal Investor division and Enterprise to monitor business health and provide direction, oversight, and influence on IRT activation and focus, partnering closely with IRT leadership and key stakeholders.
  • Convene and lead the Personal Investor IRT during divisional incidents, facilitating effective incident response, demonstrating strong stakeholder management and problem solving, and providing business continuity thought leadership to drive business recovery.
  • Lead incident post-incident reviews (PIRs), including root cause analysis, data collection, and executive-level communications, and translate insights into actionable resilience improvements.
  • Develop playbooks and lead exercises focused on improving response capabilities for key risks and current events.
  • Manage executive stakeholder engagement by delivering periodic updates on IRT program health, using data analytics and storytelling to influence decisions and drive continuous improvement.
  • Act as the connective tissue between the Personal Investor IRT and Enterprise crisis management functions to ensure alignment and consistency.
  • Operate as a strategic player-coach, driving resilience initiatives across the Personal Investor Contingency team, coaching junior analysts, and strengthening integration across planning, testing, and crisis management workstreams.
  • Promote engagement, development, and a shared strategic direction for business continuity through strong cross-team partnerships.

Qualifications

  • Minimum of five years related work experience. Three years of business contingency or disaster recovery management experience.
  • Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
  • Certified Business Continuity Professional (CBCP) (CBCP) or Master Business Continuity Professional (MBCP) is preferred, Associate Business Continuity Professional (ACBP) (ABCP), Certified Information Systems Auditor (CISA) (CISA), Certified Information Systems Security Professional (CISSP) (CISSP), or progress towards business continuity planning certification is preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

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The Company
Charlotte, NC
20,252 Employees
Year Founded: 1975

What We Do

We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.

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