Incident Response Coordinator

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Incident Response Coordinator will be responsible for leading the coordinated resolution of all incidents to include but not limited to third-party service outages, facility, and technology issues. This position will partner with key stakeholders (HR, facilities, Physical Security, Network, Production Support, etc.). The incumbent will drive and deliver Business Continuity and Incident Management commitment, support, ownership, accountability, and results. In addition, the Business Continuity Incident Coordinator will also support in disaster recovery of the company’s critical business functions, where required.

Job Responsibilities:

• Responsible for managing enterprise-wide response coordination for disruptive events to include coordinating and conducting any incidents that require situational awareness calls.      
• Coordinate and conduct pre-mortem and post-mortem meetings including creating and maintaining Executive Incident Summary Reports.
• Collaborate with internal stakeholders to include Human Resources, Information Technology, Facilities and Security multiple incident management groups.
• Tracking, maintaining and follow up of lessons learned and action items in current dashboards to include documenting impacts, resolution activities, timelines, and root cause information. 
• Collect metrics and produce analysis including monthly reports for incidents.   
• Maintain, create, and update Emergency Action Plans.
• Maintain and update emergency communications lists in notification tool.
• Activation of our Emergency Notification tool to Associates.
• Manage vendor relationships.
• Any Ad Hoc Continuity tasks that may arise.

Minimum Qualifications:

• Bachelor’s degree in a relevant technical discipline and/or related Business Continuity / Disaster Recovery / Risk Certifications preferred. ABCP or CBCP preferred.
• Minimum of 2 years of Business Continuity, Incident Response and/or Disaster Recovery experience. Relevant experience to include the ability to remain calm under pressure, act decisively with a sense of urgency and effectively navigate under rapidly changing / ambiguous environment.
• Demonstrated experience with Business Continuity Tools. Experience with Alert Media is preferred.
• Ability to travel as needed within the WSFS Bank footprint in the Greater Philadelphia area .
• Availability to be on call on a 24x7 basis.
• Expertise in planning, organizing, and directing the testing of emergency response, recovery, and business resumption procedures.
• Experience in the development of Business Continuity Plans including emergency response, and crisis management plans.
• Experience managing relationships with vendors.
• Excellent written and oral communications skills. 
• Ability to present and interact with various levels of management including the Senior Management team.
• Willingness to seek out and facilitate areas of constant improvement.      
• Excellent organizational, multitask, ability to streamline processes and project management skills a plus.
• Ability to be flexible and enthusiastic when providing service including being able to adjust quickly to shifting priorities.
• Excellent proficiency with Microsoft suite to include Office, Word, Excel, PowerPoint, and Teams.
• Knowledge of Banking regulatory requirements to include FFIEC, NIST and ISO 22301 is a plus.

WSFS Bank will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States.

Salary Range:

Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit https://www.wsfsbank.com/about/careers/

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [email protected].

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.