Incident Response Coordinator

With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”  

Join RAC Insurance as an Incident Response Coordinator, where you'll play a key role in safeguarding our members by ensuring effective risk management.

Working within cross-functional environments, you will be responsible for coordinating assigned incidents related to regulatory compliance matters and support action close-out under the reporting regime to deliver exceptional member experience, compliance, and ongoing improvement.

What will you be doing?  

• Supporting the coordination of incident investigation for completeness and accuracy, including root cause analysis and providing recommendations or solutions to prevent further incident occurrence
• Consulting with operational teams, Incident Owners, Risk & Compliance, and Legal as required
• Guiding the scope of any data collation for investigation/remediation/rectification
• Reviewing and analysing data to ensure it is fit for purpose
• Creating adequate actions to rectify incidents in scope and prevent/reduce recurrence, including but not limited to document, process, coaching, system changes
• Supporting remediation and rectification activities as required by Incident Owners
• Supporting and contributing to maturing the risk culture and capability across Insurance
• Additional duties to support the business as reasonably required  

About you  

• Broad knowledge of insurance industry practices and the regulatory environment 
• An understanding of Insurance Contracts Act, Insurance code of practice and other general insurance specific legislation
• Demonstrated understanding of industry trends, current best practice and quality standards 
• Ability to collaborate effectively and influence relationships with varied internal stakeholders 
• Analytical and problem-solving skills, with the ability to consider critical business needs
• Proactive project, risk management and problem-solving skills
• Proven resilience in handling difficult conversations with stakeholders at all levels
• Ability to operate effectively in a values/behaviours based organisation
• Exposure to compliance, regulations and quality assurance is preferrable along with industry recognized qualifications
• Knowledge of RAC’s policies, procedures, systems and reporting is preferrable

What’s in it for you?  

• A workplace culture where our people feel valued, respected and empowered  
• Work in flexible ways that meet work/life commitments and support wellbeing  
• Be part of a purpose led organisation that gives back to the WA community  
• An environment that values ongoing career development  
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services  
• Opportunities for community engagement and corporate volunteering 

Apply online now by sending us your cover letter and CV showcasing what you can bring to the team.  

Applications Close COB Monday 20th January 2025.

We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice. 
 
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