The Role
Lead and coordinate incident response to reduce frequency, duration, and impact of production issues. Drive incident communications, own action items, facilitate risk assessments and postmortems, analyze incident data and trends, and recommend/process improvements. Participate in on-call rotation and work assigned weekday shift hours to support organizational readiness and learning.
Summary Generated by Built In
Do you like to be where the action is? Do you enjoy solving complex problems and collaborating with others to find solutions? Are you organized, positive-minded, and an excellent communicator – even under pressure? If so, the Incident Response Management Team at Grant Street Group may be the position you’re looking for.
The Incident Response Management Team’s mission is to help our peers work through the biggest, most impactful issues they encounter so that Grant Street can deliver a top-notch product experience to our clients. As an Incident Response Business Analyst, you’ll play a key role in reducing the frequency, duration, and impact of incidents across our diverse suite of products and services. Success in this role requires a broad understanding of our technology stack, our products, and our clients - and, most importantly, how they all interact.
You are the perfect fit if you:
—Are committed to owning and solving impactful problems.
—Can quickly intake and communicate information to various audiences.
—Can stay calm, cool, and collected when the pressure is on.
—Are comfortable making decisions - and knowing when to escalate - without always having all the information.
—Are eager to learn about a wide range of products and technologies.
Please note that this opening is for the following shift: Monday-Friday 8:00-5:00 PT or 9:00-6:00 PT. We are also open to individuals in other time zones willing to work these hours. The selected candidate will also be required to cover on-call rotations during evenings/weekends one out of every four weeks.
We reward teamwork, professional excellence, and individual responsibility. Using the best collaboration tools available, we offer a technology-rich work environment that makes it possible for us to support on-site and telecommuting positions tailored to the needs of our employees. If you are passionate about your work, you have an entrepreneurial spirit, and you want to be on a team of exceptional professionals, then this could be the opportunity you are looking for.
If our description fits who you are, apply today! We’ll take it from there. To learn more about the various aspects of this role, check out our job responsibilities section below.
The core function of the Incident Response Management Team is to help Grant Street Group reduce incidents in every way: their frequency, their duration, and their impact for both ourselves and our clients. This requires that we focus on a few different things:
- Incident response and management. You are highly communicative and can drive critical production issues to timely resolutions. You demonstrate leadership by being both approachable and confident. You ensure decisions are being made by the right people and action items have owners.
- Drive organizational learning and preparedness. You're an organized and skilled facilitator who leads effective risk assessments before launches and postmortems after incidents. But your impact goes beyond the meeting itself - you help teams spot patterns, flag bigger risks, and follow through on fixes. Because of your contributions, we get better over time - not just at handling incidents, but at preventing them in the first place.
- Analyzing incident data and trends. Whether it is through our collected incident data or your own reflections, you are detail-oriented and identify shortcomings in our incident response procedures. When doing so, you suggest solutions to those problems.
- Take Initiative. You are an active participant in the team’s success in reducing incidents and the company's success as a whole.
There is minimal travel: 1-2 weeks per year for on-site meetings.
Expected Salary Range: $70,000 - $120,000/year
Skills Required
- Drive incident response and manage critical production issues to timely resolution (lead communications, assign owners)
- Facilitate risk assessments before launches and postmortems after incidents
- Analyze incident data and trends and suggest process improvements
- Excellent communication skills and ability to stay calm under pressure
- Comfortable making decisions and escalating appropriately with incomplete information
- Broad understanding of technology stacks, products, and client interactions; eagerness to learn new products and technologies
- Work scheduled shift (Monday-Friday 8:00-5:00 PT or 9:00-6:00 PT) and be willing to work those hours from other time zones
- Participate in on-call rotations (evenings/weekends one out of every four weeks)
- Willingness to travel minimally for on-site meetings (1-2 weeks per year)
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The Company
What We Do
Grant Street Group specializes in cloud-based government solutions for tax collection, e-payments, and auctions. Every year, we process over $20 billion in tax payments and $10 billion in e-payments. Over the past 20 years, we have hosted online auctions of financial instruments exceeding $12 trillion.
