The Role
Monitor global data center facility systems 24x7 (power, mechanical, HVAC, fire, water), triage and manage incidents end-to-end, coordinate escalations and vendors, maintain tickets and change records, ensure compliance and documentation, analyze operational data, and support continuous improvement and after-hours emergency response.
Summary Generated by Built In
Key Responsibilities1. Real-Time Infrastructure Monitoring
2. Incident Response and Coordination
3. Ticket Management and Change Coordination
4. Compliance and Operational Governance
5. Monitoring Platform and Data Administration
6. Reporting and Data Analysis
7. Operational Support and Continuous Improvement
Minimum Qualifications
Preferred Qualifications
Desired Competencies
Preferred Certifications
Shift Requirements
Key Performance Indicators (KPIs)
- Perform 24x7 monitoring of critical facility systems across global data centers, including:
- Electrical power systems
- Mechanical systems
- HVAC and cooling infrastructure
- Fire detection and suppression systems
- Water systems and supporting infrastructure
- Continuously monitor EPMS, BMS, DCIM, and centralized monitoring platforms.
- Detect abnormal operating conditions and alarms.
- Acknowledge and investigate alarms promptly.
- Track incidents and issues through to closure.
- Identify monitoring gaps and recommend improvements to monitoring coverage.
2. Incident Response and Coordination
- Provide first-level incident triage and technical assessment.
- Respond to facility alarms and operational events in real time.
- Execute escalation procedures according to defined protocols.
- Coordinate with internal teams, site personnel, vendors, and regional stakeholders to ensure timely issue resolution.
- Support major incident management activities for events such as:
- Utility power failures
- UPS and generator events
- Cooling/HVAC failures
- Fire alarm activations
- Water leakage events
- Security and environmental alerts
- Maintain end-to-end ownership of incidents until resolution.
3. Ticket Management and Change Coordination
- Create, update, and manage event tickets within established SLA targets.
- Process work orders and monitor completion quality.
- Track maintenance activities and change requests.
- Support change management processes and ensure operational compliance.
- Maintain accurate records of facility maintenance activities and change windows.
4. Compliance and Operational Governance
- Monitor and follow up on preventive maintenance activities and routine operational changes.
- Review technical documentation submitted by vendors and service providers, including:
- Method of Procedure (MOP)
- Risk Assessment (RA)
- Standard Operating Procedure (SOP)
- Ensure maintenance activities comply with operational standards and freeze-period requirements.
- Support risk management and operational audit activities.
5. Monitoring Platform and Data Administration
- Maintain monitoring platform master data and infrastructure records.
- Ensure the accuracy, completeness, and timeliness of asset and alarm information.
- Support platform optimization and continuous improvement initiatives.
- Maintain facility logs, event records, and operational documentation.
6. Reporting and Data Analysis
- Analyze facility operational data and identify trends or recurring issues.
- Prepare operational reports and performance summaries.
- Provide recommendations to improve reliability and operational efficiency.
- Maintain records required for audit, compliance, and management reporting.
7. Operational Support and Continuous Improvement
- Participate in after-hours support and emergency escalations.
- Provide remote support for overseas data center operations when required.
- Support centralized cross-regional operations and collaboration.
- Contribute to process improvements and monitoring platform enhancements.
- Perform other duties as assigned to support business continuity and operational excellence.
Minimum Qualifications
- Associate Degree, Diploma, or higher in Engineering, Information Technology, Facilities Management, or related disciplines.
- Minimum 2 years of experience in data center operations, facility monitoring, NOC, command center, or mission-critical environments.
- Working knowledge of:
- Electrical systems
- Mechanical systems
- HVAC and cooling infrastructure
- Fire detection and suppression systems
- Building Management Systems (BMS)
- Electrical Power Monitoring Systems (EPMS)
- DCIM or centralized monitoring platforms
- Experience working with incident management and escalation procedures.
- Strong communication and coordination skills.
- Ability to work in a 24x7 rotating shift environment.
- Ability to manage multiple priorities in high-pressure situations.
- Fluent in English.
- Chinese language proficiency (reading, writing, and verbal communication) is preferred to support Chinese alarm messages, documentation, and communications.
Preferred Qualifications
- Experience in:
- Network Operations Center (NOC)
- Facility Operations Center (FOC)
- Data Center Operations
- Critical Environment Operations
- Mission Critical Facilities
- Experience supporting global or cross-regional operations.
- Familiarity with structured incident, change, and problem management processes.
- Understanding of data center capacity management (space, power, cooling).
- Experience working with CMMS, DCIM, EPMS, BMS, or ticketing platforms.
- Ability to perform root cause analysis and drive issue resolution.
Desired Competencies
- Strong sense of ownership and urgency.
- Excellent communication and stakeholder management skills.
- Detail-oriented with strong documentation practices.
- Analytical and problem-solving mindset.
- Ability to learn quickly and adapt to changing operational environments.
- Team-oriented with a proactive and customer-focused attitude.
Preferred Certifications
Candidates with the following certifications will have an advantage:
- CDCP – Certified Data Centre Professional
- CDCS – Certified Data Centre Specialist
- FSM – Facilities Systems Management
- Uptime Institute ATD
- ITIL Foundation
- DCCA or DCT certifications
- Electrical or Mechanical engineering certifications
Shift Requirements
- Must be willing to work a 24x7 rotating shift schedule.
- Participate in weekends, public holidays, and on-call duty rotations when required.
- Support emergency response activities and major incidents.
Key Performance Indicators (KPIs)
The successful candidate is expected to consistently achieve:
- 100% shift attendance and handover compliance.
- 24x7 continuous monitoring coverage.
- Alarm acknowledgement within 1 minute.
- Immediate notification generation within 2 minutes.
- Event ticket creation within 10 minutes.
- Compliance with escalation and incident management SLAs.
- Zero service-impacting human errors.
- Accurate documentation and reporting.
- Continuous improvement contributions to operational processes and monitoring platforms.
Skills Required
- Associate Degree, Diploma, or higher in Engineering, IT, Facilities Management, or related discipline.
- Minimum 2 years of experience in data center operations, facility monitoring, NOC, command center, or mission-critical environments.
- Working knowledge of electrical systems.
- Working knowledge of mechanical systems.
- Working knowledge of HVAC and cooling infrastructure.
- Working knowledge of fire detection and suppression systems.
- Working knowledge of Building Management Systems (BMS) and Electrical Power Monitoring Systems (EPMS).
- Experience with DCIM or centralized monitoring platforms and maintaining monitoring master data.
- Experience with incident management and escalation procedures.
- Ability to work a 24x7 rotating shift schedule, including weekends, public holidays, and on-call rotations.
- Strong communication and coordination skills; fluent in English.
- Ability to manage multiple priorities in high-pressure situations and maintain accurate documentation.
- Chinese language proficiency (reading, writing, verbal) to support Chinese alarm messages and documentation.
Astreya Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Astreya and has not been reviewed or approved by Astreya.
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Healthcare Strength — Health coverage includes multiple medical plan options plus dental and vision, complemented by FSAs, an EAP, disability and life insurance, and wellness programs. Feedback suggests these offerings provide solid core protection across many roles.
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Wellbeing & Lifestyle Benefits — Client-site amenities at some large tech campuses can add non-cash value such as meals or on-site perks that enhance the day-to-day experience. Wellness Days and access to learning resources and tuition reimbursement further support overall wellbeing.
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Flexible Benefits — Choice among medical plan types and tax-advantaged accounts enables some customization to individual needs. Some roles also offer remote or flexible work, adding practical flexibility to the total package.
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The Company
What We Do
Astreya is the leading IT solutions provider for some of the world's most recognizable and innovative organizations. Our journey started in 2001 in the heart of Silicon Valley and reaches thirty-three countries with over 2200+ IT professionals. We enable businesses to make better decisions, achieve operational efficiency and gain a competitive edge. The Astreya advantage is centered around focus and clear- vision, world-class talent, and innovative technology: Creativity is in our DNA. Our dedicated Software and Service Innovation teams bring best-in-class technology and tools to bear for our clients.
