Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionRole Purpose
As an Incident Operations Engineer, you will support the day-to-day execution of Wise’s incident management processes. This is an exciting opportunity for someone eager to learn how a global fintech handles service disruptions. You will act as the "control room" for incidents, ensuring technical teams are connected, stakeholders are updated, and every lesson learned is documented as well as people leading a small team of engineers.
Key Responsibilities
1. Incident & Problem Support
Incident Facilitation: Support the coordination of active incidents by opening communication channels (Slack/GoogleMeet), ensuring the correct on-call engineers are available, and assisting with the documenting of the incident in real time.
Post-Incident Administration: Assist in creation and completion of post-mortem meetings and ensure that action items from these sessions are correctly logged in our tracking tools.
Problem Management: Help track recurring issues and follow up with engineering teams to ensure long-term fixes are progressing.
2. Process & Documentation
Record Keeping: Ensure all incident data is accurately captured for regulatory and compliance purposes.
Runbook Maintenance: Help the team keep internal documentation and "how-to" guides up to date as our systems and processes evolve.
Tooling Support: Learn to use and help maintain our incident response tools (e.g., Rootly, Jira, Slack) to ensure they are ready when an issue occurs.
3. Data & Reporting
Metric Gathering: Assist in pulling data for weekly or monthly incident reports, helping the team identify trends in service reliability.
Stakeholder Updates: Draft clear, concise status updates during and after incidents to keep the wider business informed.
4. Technical Skills Expectations
Tool Familiarity: Exposure to or a willingness to quickly learn standard DevOps/SRE tooling (e.g., monitoring systems, ticketing systems like Jira, communication platforms like Slack).
Basic Troubleshooting: The ability to follow technical instructions and assist engineers by performing basic diagnostic steps during an incident (e.g., checking logs, verifying service status).
QualificationsEntry-Level or Transitioning: You may be a first-line support analyst with an interest in engineering looking to move further into the engineering workspace in the future, or a recent graduate with a passion for how systems work.
Communication: Strong written and verbal skills are essential. You must be able to stay calm under pressure and relay information clearly.
Organisation: High attention to detail; you enjoy creating order out of chaos and ensuring "the paperwork" is done right.
Eagerness to Learn: A basic understanding of ITIL is a plus, but a willingness to learn our frameworks is more important.
Analytical Mindset: You enjoy looking at data to see what happened and why.
Additional InformationFor everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- Exposure to or willingness to quickly learn incident response tools (Rootly, Jira, Slack, Google Meet)
- Basic troubleshooting ability (checking logs, verifying service status) to assist engineers during incidents
- Strong written and verbal communication skills; ability to draft clear status updates
- Ability to stay calm under pressure and coordinate multiple stakeholders during incidents
- High attention to detail and strong organizational skills for accurate incident record keeping
- Experience or interest in first-line support and a desire to transition into engineering
- Analytical mindset; ability to pull metrics and identify reliability trends
- Basic understanding of ITIL
- Willingness to maintain and update runbooks and post-incident documentation
What the Team is Saying
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What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
