The Role
Lead 5G NOC incident lifecycle management, oversee troubleshooting and ticketing, escalate to engineering/vendors, enforce SLAs/KPIs, drive root-cause analysis and process improvements, and manage customer incident resolutions within service agreements.
Summary Generated by Built In
Company Summary
EchoStar is reimagining the future of connectivity. Our business spans satellite television service, streaming and on-demand programming, smart home installation services, 5G wireless consumer and commercial services, internet and other enterprise products.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Job Duties and Responsibilities
Incident Manager sought by DISH Wireless, LLC in Littleton, Colorado.
Support company's 24/7 Network Operations Center. Lead a group of 5G Network Surveillance & Fault Isolation & Management teams supporting the end-to-end monitoring and troubleshooting of the entire 5G platform. Escalate complex issues and determine root-causes for failure and develop corrective actions. Contribute to on-going process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies, and increase service up-time. Responsible for end-to-end Incident Lifecycle Management. Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure. Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business. Collaborate and escalate issues with the Advance Ops, Engineering & Vendor teams when critical/time sensitive support and resolution is needed. Manage outage and emergencies, including the agreed assurance KPI's & SLAs. Assist in tracking top issues and areas for continuous improvement and focus . Drive resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management. Responsible for Trouble Tickets updated with all the technical details and troubleshooting MOP's & templates. Manage internal, external and customer incident escalations and follow-ups as well as process adherence.
Skills, Experience and Requirements
Requires Bachelor's degree (or foreign equivalent) in Computer Science, Computer Engineering, Information Technology, or closely related field, plus 4 years of telecom/wireless experience in job offered or similar role. Also requires 4 years of work experience with/using the following (which may have been gained concurrently):
Salary Ranges
Compensation: $115,000.00/Year
Benefits
Employment is contingent on successful completion of a pre-employment criminal background check, which may include a drug test.
Rate of Pay: $115,000.00
Benefits information available at careers.dish.com.
Apply at careers.dish.com. Ref: 2026-99722 if applying externally through careers.dish.com; Ref: 2026-99721 if applying internally. May also apply by emailing resume with (Ref: 2026-99722) to [email protected]. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
EchoStar is reimagining the future of connectivity. Our business spans satellite television service, streaming and on-demand programming, smart home installation services, 5G wireless consumer and commercial services, internet and other enterprise products.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Job Duties and Responsibilities
Incident Manager sought by DISH Wireless, LLC in Littleton, Colorado.
Support company's 24/7 Network Operations Center. Lead a group of 5G Network Surveillance & Fault Isolation & Management teams supporting the end-to-end monitoring and troubleshooting of the entire 5G platform. Escalate complex issues and determine root-causes for failure and develop corrective actions. Contribute to on-going process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies, and increase service up-time. Responsible for end-to-end Incident Lifecycle Management. Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure. Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business. Collaborate and escalate issues with the Advance Ops, Engineering & Vendor teams when critical/time sensitive support and resolution is needed. Manage outage and emergencies, including the agreed assurance KPI's & SLAs. Assist in tracking top issues and areas for continuous improvement and focus . Drive resolutions for customer complaints (CXO) within service level agreements (SLAs) and ensure effective operational performance and management. Responsible for Trouble Tickets updated with all the technical details and troubleshooting MOP's & templates. Manage internal, external and customer incident escalations and follow-ups as well as process adherence.
Skills, Experience and Requirements
Requires Bachelor's degree (or foreign equivalent) in Computer Science, Computer Engineering, Information Technology, or closely related field, plus 4 years of telecom/wireless experience in job offered or similar role. Also requires 4 years of work experience with/using the following (which may have been gained concurrently):
- Managing 4G or 5G NOC shift environments and troubleshooting activities;
- Network, Transport, PaaS and gNB configurations
- Jira, WCS app suite, SNOW, IBM, and Watson;
- Troubleshooting MOPs and templates;
- KPI Metrics and SLA; and
- Resolving customers' complaints.
Salary Ranges
Compensation: $115,000.00/Year
Benefits
Employment is contingent on successful completion of a pre-employment criminal background check, which may include a drug test.
Rate of Pay: $115,000.00
Benefits information available at careers.dish.com.
Apply at careers.dish.com. Ref: 2026-99722 if applying externally through careers.dish.com; Ref: 2026-99721 if applying internally. May also apply by emailing resume with (Ref: 2026-99722) to [email protected]. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
Skills Required
- Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or closely related field
- Minimum 4 years telecom/wireless experience in this role or similar
- Experience managing 4G or 5G NOC shift environments and troubleshooting activities
- Experience with Network, Transport, PaaS and gNB configurations
- Experience using Jira, WCS app suite, ServiceNow (SNOW), IBM, and Watson
- Experience troubleshooting MOPs and templates
- Experience working with KPI metrics and SLA management
- Experience resolving customer complaints and incident escalations
- Able to support a 24/7 Network Operations Center and manage incident lifecycles
- Successful completion of pre-employment criminal background check (may include drug test)
What the Team is Saying
Lynea
NE Regional Program Operations
James
Senior Manager, RF/OEM Engineering
Ashante
Instructional Designer
Ali
Experience Manager, DISH Grand Central
Whitney
Recruiting Operations Manager
William
Senior IT Manager
Seth
SVP, Sling Product and Operations
Mac
VP, Head of Network Engineering
EchoStar Compensation & Benefits Highlights
-
Retirement Support — A 401(k) with company match and discretionary profit sharing stand out as stronger elements of the package. These features bolster long-term savings alongside standard coverage.
-
Equity Value & Accessibility — An Employee Stock Purchase Program at a discount expands opportunities for employee ownership. This complements retirement features and can add upside for those who value equity participation.
-
Wellbeing & Lifestyle Benefits — Access to counseling, legal/financial assistance, HSAs/FSAs, pet insurance, and TV/mobile service discounts broadens the lifestyle and wellbeing offering. Such add-ons provide everyday support beyond core medical and retirement benefits.
EchoStar Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Tune into the innovation, collaboration and culture that our team members bring to the office every day. We want you to be a part of our journey to build the next generation of technology that transforms the way the world communicates. Our team members are the key to our history of groundbreaking innovation and our continued progress. If you bring an inquisitive curiosity, a sense of pride in your work, an openness to adventure and a drive to win, we’ll provide the structure to take the next step in your career. This is more than just another job, this is your launchpad to achieve your potential and a community dedicated to your growth.
Why Work With Us
At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!
Gallery
EchoStar Offices
OnSite Workspace
All team members are in person at one of our locations across the globe. We proudly call Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
Typical time on-site:
None
Corporate Headquarters - Meridian
DISH Network Technologies
Downtown Denver Office - DGC
EchoStar & Hughes
Hyderabad Office
Wireless Headquarters - Riverfront
DISH Network Technologies India Pvt. Ltd
Learn more
