Incident Manager

Posted 7 Days Ago
Be an Early Applicant
Oak Brook, IL, USA
In-Office
Senior level
Information Technology • Professional Services • Software • Consulting
The Role
Lead incident and business process consulting efforts, design and detail IT processes, and coordinate cross-functional technical and business teams. Requires ITIL Intermediate/Expert certification, leadership and mentoring, strong communication and analytical skills, project and talent management experience, familiarity with SOX/PCI (preferred), and willingness to travel regularly in a consulting environment.
Summary Generated by Built In
Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, => Software Consultancy and Information Technology Enabled Services.

Job Description

Job Description:-

• At least 7 years of experience in Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes

• ITIL Intermediate/Expert certified.

• Prefer experience in a Retail environment and familiar with SOX and PCI compliance

• Ability to pull a diverse group of individuals with different goals together and facilitate productive discussions 

• Comfortable working in a fast-paced, results-oriented environment

• Demonstrated leadership capability, including ability to motivate and mentor others within work group 

• Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams 

• Analytical and Communication skills 

• project and talent management

• Experience with project management

• Experience and desire to work in a management consulting environment that requires regular travel.

Qualifications

Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

• At least 7 years of experience with Information Technology.

Additional Information

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Skills Required

  • At least 7 years of experience in Business Process Consulting, problem definition, architecture/design/detailing of processes
  • ITIL Intermediate or ITIL Expert certification
  • Experience in a retail environment
  • Familiarity with SOX compliance
  • Familiarity with PCI compliance
  • Ability to facilitate cross-functional teams and productive discussions
  • Comfortable working in a fast-paced, results-oriented environment
  • Demonstrated leadership capability, including ability to motivate and mentor others
  • Excellent verbal and written communication and collaboration skills
  • Strong analytical skills
  • Project and talent management experience
  • Experience with project management
  • Willingness and desire to work in a management consulting environment with regular travel
  • Bachelor's degree or foreign equivalent (or three years progressive experience in lieu of each year of education)
  • At least 7 years of experience with Information Technology
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The Company
87 Employees
Year Founded: 2007

What We Do

SonSoft Inc. is a global consulting and IT services firm specializing in software development, software consultancy, and Information Technology Enabled Services (ITES). The company provides a range of expertise including business consulting, systems integration, application development, and product engineering, helping clients re-engineer and re-invent their businesses to compete in a changing marketplace.

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