Incident Manager

Reposted 2 Months Ago
Be an Early Applicant
Oak Brook, IL, USA
In-Office
Senior level
Information Technology • Professional Services • Software • Consulting
The Role
Lead incident management and business process consulting efforts: design and detail IT processes, apply ITIL practices, coordinate business and technical teams, manage projects and talent, mentor staff, ensure SOX/PCI awareness, and travel regularly for consulting engagements.
Summary Generated by Built In
Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, => Software Consultancy and Information Technology Enabled Services.

Job Description

  • At least 7 years of experience in Business Process Consulting, problem definition, Architecture/Design /Detailing of Processes
  • ITIL Intermediate/Expert certified.
  • Prefer experience in a Retail environment and familiar with SOX and PCI compliance
  • Ability to pull a diverse group of individuals with different goals together and facilitate productive discussions 
  • Comfortable working in a fast-paced, results-oriented environment
  • Demonstrated leadership capability, including ability to motivate and mentor others within work group 
  • Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams 
  • Analytical and Communication skills 
  • Project and talent management
  • Experience with project management
  • Experience and desire to work in a management consulting environment that requires regular travel.

Qualifications

  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 7 years of experience with Information Technology.

Additional Information

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a Full time job opportunity for you.
  2. Only US Citizen, Green Card, EAD-GC, H4-EAD, L2-EAD, TN Visa can apply.
  3. Please do mention your current US Visa Status in your resume to submit your resume soon.

Skills Required

  • At least 7 years of experience in Business Process Consulting, architecture/design/detailing of processes
  • ITIL Intermediate or ITIL Expert certification
  • Experience with SOX and PCI compliance
  • Experience in a retail environment
  • Ability to lead diverse groups, facilitate productive discussions, and mentor team members
  • Excellent verbal and written communication and collaboration skills with business and technical teams
  • Strong analytical skills
  • Project management experience
  • Project and talent management experience
  • Willingness and desire to work in a management consulting environment requiring regular travel
  • Bachelor's degree or foreign equivalent required (or three years progressive experience in lieu of each year of education)
  • At least 7 years of experience with Information Technology
  • Must be authorized to work in the U.S.; employer is unable to sponsor visas at this time
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The Company
HQ: Alpharetta, GA
87 Employees
Year Founded: 2007

What We Do

SonSoft Inc. is a global consulting and IT services firm specializing in software development, software consultancy, and Information Technology Enabled Services (ITES). The company provides a range of expertise including business consulting, systems integration, application development, and product engineering, helping clients re-engineer and re-invent their businesses to compete in a changing marketplace.

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