💻 Incident Manager, SaaS (French speaker)
📍 This role is based in Paris
✦ Direct client ownership | Hybrid working | Cross-functional impact
efficy Group is the European home for Tribe CRM, efficy CRM, and Apsis. For years, our brands have earned trust across European markets by building systems that are sovereign, compliant, and now AI-native. Today, we're bringing that story together under one roof, as your European partner for AI-powered CRM.
We help organisations navigate the agentic era of customer intelligence, automating smarter decisions, building stronger relationships, and growing sustainably over time. Over 330,000 users across 60+ countries rely on us to grow smarter, move faster, and build lasting business relationships.
We're looking for an Incident Manager to own incident resolution for efficy CRM clients, from detection to close. You'll work directly with CTOs, IT architects, and dev teams to resolve issues fast and communicate clearly under pressure.
✓ Direct exposure to complex SaaS environments and enterprise IT stakeholders
✓ A team that invests in upskilling and growing from within
✓ European exposure: support clients and colleagues across multiple markets
✓ People experience programme & continuous learning
Incident ownership: own incident management from detection to resolution, keeping clients informed throughout
Stakeholder management: act as the main point of contact for CTOs, IT teams, and technical stakeholders during live issues
Technical credibility: hold your ground in technical conversations with developers and architects
Follow-up rigour: track and follow up on tickets, making sure nothing falls through the cracks
Cross-functional coordination: coordinate responses when incidents have broader impact
Pattern spotting: flag recurring issues for structural fixes
Experience: background in technical support or incident management in a B2B SaaS or enterprise software environment
Technical range: familiar with both SaaS and on-premise environments
Client focus: you're the person customers trust when things go wrong
Composure: resilient under pressure, a frustrated client doesn't throw you off
Language proficiency: native level of French
Language proficiency: full professional fluency in English
Hybrid policy: you can come to the Paris office 3 days a week
✦ Ready to succeed and make an impact with us? Apply today, we can't wait to meet you! Please submit your application in English.
efficy Group is a people-first employer, committed to providing equal opportunities for all candidates. We take pride in the diversity of our team and welcome you — exactly as you are. This includes your gender identity, sexual orientation, religion, ethnicity, age, or disability status.
Disclaimer
efficy Group does not accept unsolicited assistance from search firms for this employment opportunity. Please refrain from making phone calls or sending emails. All résumés submitted by search firms to any efficy Group employee without a valid written search agreement will be considered the sole property of efficy Group. No fees will be paid if a candidate is hired as a result of an unsolicited referral.
Skills Required
- Background in technical support or incident management in a B2B SaaS or enterprise software environment
- Familiarity with both SaaS and on-premise environments
- Experience supporting CRM products or enterprise SaaS clients
- Native-level French
- Full professional fluency in English
- Ability to engage credibly with technical stakeholders (CTOs, architects, developers)
- Resilient under pressure and strong client-focus during incidents
- Hybrid: able to work from the Paris office three days per week
What We Do
Efficy is a European customer relationship management (CRM) software provider. Its web-based platform helps businesses centralize customer data, automate sales activities, and improve customer engagement. The company positions itself as a leading European CRM provider serving more than 13,500 customers, with local Product, Sales, Support, and Operations teams across Europe. Efficy’s offering is designed to give organizations a unified, structured view of customer relationships.
