Incident Manager (with German Language)

Company Description

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Job Description

WHAT WILL YOU DO?

You will be responsible for managing incidents and ensuring they are resolved quickly and correctly, following our standards and agreements (like Service Level Agreements). You'll also make sure that all incident details, related SLAs, and performance metrics (KPIs) are properly documented, ensuring issues are addressed within the set timeframes.

Key accountabilities

• Handle the Incident during its whole existence with strict observance of SLA/OLA (avoiding long-dated-tickets, avoidance of preventing idle periods of Incident Records)
• Control correct assignment of Incidents
• Coordinate information on time to prevent breaches of SLA/OLA
• Classify and prioritize the Incident
• Make a diagnosis of the Incident
• Coordinate solving of the Incident and closing of the Incident
• Creating incident reports and their presentation to the customer

Qualifications

YOU WILL SUCCEED IF YOU:

• You have 1-3 years experience in Incident Management – advantage
• You have strong communication skills, analytical thinking, presentation and organizational skills
• You are customer oriented, initiative and enthusiastic
• You are results oriented, persevering, able to complete task on time under pressure and you can work on assigned tasks independently
• Understanding of business environment and IT, processes in organization is an advantage
• You speak German (minimum B2 level) and English (minimum B1 level)

Additional Information

WHY SHOULD YOU CHOOSE US?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1100 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.