Incident Management Coordinator (35448)

To be considered for any SJCS careers all applicants must apply using this link SJCS Careers

About St. John’s Community Services

As one of the oldest non-profit organizations founded in the District of Columbia, St. John’s Community Services (SJCS) is committed to supporting and advocating for people of all abilities. SJCS works to cultivate caring communities to ensure that all people have the opportunity to thrive, and no one is left behind. We support individuals living with intellectual and developmental disabilities as well as adults and children experiencing hunger and homelessness in 4 states and the District of Columbia.

At SJCS, we pride ourselves in meeting every person we support where they are, learning who they are, and affirming their individuality, unique strengths, and hopes. It’s why we exist. Advancing inclusive communities where every person, regardless of circumstances, has the right and opportunity to live their best life is our mission, and our mission is what drives us and is at the heart of our services and programs.

What are we looking for?

We are looking to add an Incident Management Coordinator to the Quality Assurance Team

Your overall essential responsibilities will be the following:

• Management of DC Incident Management Coordination
• Reporting GERs to MCIS for Reportable Incidents or Serious Reportable Incidents
• Liaison for DDS IMEU Representative and maintain rapport and clear communication with DDS Quality Assurance and Improvement division
• Ensures staff compliance with all acceptable incident management practices and procedures
• Ensures that proper written documentation has been prepared for all unusual incidents;
• Ensures that incident reports are written by staff members by the end of their shift;
• Cooperates with investigation procedures as per state regulations
• Reviews and responds to SJCS report card from DDS to ensure accuracy in reporting;
• Ensures compliance with notification requirements and timely submission to funding agencies;
• Trains staff on Incident Policy, Incident Reporting and required trainings as established by
• DDS Incident Management Division;
• Coordinate staff training events as delegated by DDS for the IMC
• Attend DDS IMC monthly and as needed meetings
• Complete Reportable Investigations reports, submit to DDS
• Submit Incident Recommendations to MCIS
• Manage tracking and trending for incident reports
• Follow up on Incident Recommendations for investigations
• Coordinate with QA to create internal Incident Management tools, processes, and procedures
• Coordinate with QA for Corrective Action Plans of Incidents
• Staff training for Incident Management to include NEO, ongoing training
• Other job duties as assigned

You will catch our eye if you have the following knowledge, skills, and abilities:

1. Ability to gain thorough knowledge of St. John’s Community Services policies and procedures;

2. Ability to act as a representative of St. John’s Community Services to the public;

3. Thorough knowledge of program practices and procedures;

4. Ability to develop and maintain a working knowledge of local, federal, and program regulations;

5. Ability to maintain effective working relationships with associates, subordinates, representatives from other agencies, and the general public

6. Ability to effectively communicate with individuals from diverse backgrounds;

7. Ability to effectively supervise, train, evaluate and communicate with program staff;

8. Ability to research, prepare, review and maintain reports and documents;

9. Ability to use sound judgment when making decisions;

10. Ability to pass a criminal background check; and

11. Skilled in the operation of relevant computer systems, including hardware and software, and office machines.

12. Able and willing to complete duties as directed and model professional behavior.

Experience, Education, and Requirements:

• Bachelor’s degree in a human services related field required; Master’s degree preferred;
• Two or more years’ direct service experience with adults with intellectual/developmental disabilities, preferably in a community-based program setting;
• Must meet the standards of a Qualified Intellectual Disabilities Professional (QIDP).
• One-year supervisory experience preferred
• Must meet SJCS and funding jurisdiction current requirements for criminal background/records check.

All SJCS employees must:

• Obtain a valid health certificate to meet SJCS or current funding authority requirements as required.
• Meet SJCS and the funding authority requirement of criminal background and record checks.

Physical and environmental conditions include:

• Work requires no unusual demand for physical effort.
• Schedule requires flexibility. Schedules will be designed in advance to meet the various needs of the programs and investigations. Standard work schedule is 40 hours per week. Incident investigations may require work, research and follow up outside of normal business hours. Participation in occasional weekend monitoring and observations is expected.
• Work environment involves risks or discomforts, which require special safety precautions e.g. safely operating a motor vehicle, exposure to aggressive human behavior.

Other benefits include the following:

• Medical, dental, vision, STD, and other benefits and company contributions
• Retirement plans.
• Company paid LTD.
• Connectivity reimbursements (some employees)
• PTO, Vacation, and sick time off.
• Flexibility
• Family culture
• Helping other people live their best life!

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Do you think that you are a great fit for this position? We are waiting for you to join our team! Apply today on our company website SJCS Careers to be considered.