Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
The Incident Analyst supports the rapid response and coordination of critical IT incidents across Element Fleet. This role assists in managing incident communication, engaging technical teams, and tracking progress to ensure timely restoration of services. The ideal candidate demonstrates strong analytical, organizational, and communication skills, helping minimize business impact and maintain service continuity.
Incident Response
Identify, log, and classify major IT incidents reported by internal teams or external users.
Notify and engage appropriate technical and vendor resources to facilitate diagnosis and resolution.
Support real-time coordination calls and assist with documenting actions and updates.
Maintain accurate and timely communication between technical teams, business stakeholders, and leadership during incidents.
Track incident timelines and outcomes for performance reporting and trend analysis.
Problem and Root Cause Management
Collaborate with the Problem Management team to gather data for root cause analyses (RCAs).
Monitor and update problem records to ensure timely closure within established SLAs.
Assist in preparing RCA reports and ensure documentation and communication are completed as required.
Support daily review meetings to discuss recent and open P1/P2 incidents and ongoing IT work.
Process Governance and Support
Adhere to established Incident and Change Management policies, processes, and tools.
Assist with training and user support to ensure consistent process adoption and compliance.
Collaborate with IT and business teams to align with operational best practices.
Continuous Improvement and Reporting
Collect and analyze incident and change data to identify trends and process improvement opportunities.
Generate reports, dashboards, and performance metrics for management review.
Help maintain clear, actionable documentation for procedures and processes.
Contribute to the development of knowledge articles and reference materials for IT staff.
Education and Experience
Bachelor’s degree in Information Technology, Computer Science, or a related field required.
3–5 years of experience in IT operations, incident management, or service management.
Experience with enterprise-level incident response processes preferred.
Fluent in English (verbal and written).
What’s in it for You
At Element, we recognize our team's efforts with a competitive compensation package and benefits that go beyond legal requirements:
• Competitive base salary
• Annual bonus
• Savings fund and savings account
• Retirement plan with company contribution
• Grocery and restaurant vouchers
• Support for sports activities
Additionally, we offer non-monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking.
We are a culture of innovation, empowerment, decision-making, and accountability.
Candidates must be willing to comply with a pre-employment background check.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call 55 5018 7100.
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What We Do
Element Fleet Management (TSX: EFN) is the leading global fleet management company, providing world-class management services and financing for commercial vehicle and equipment fleets. Our suite of fleet management services span the total fleet lifecycle, from acquisition and financing to program management and remarketing – helping customers optimize performance and improve productivity.
