Required Deliverables:
- Ensure all logged incidents are resolved within SLAs.
- Ensure all internal personnel involved in a service call work efficiently to meet SLAs.
- Ensure all customer communication within a service call is prompt, professional, and reliable.
- Ensure all commitments made to customers are met or rescheduled with their knowledge and approval.
- Send executive updates in a timely and accurate manner.
- Escalate issues to the correct channels promptly.
- Manage initial client escalations for service calls.
- Ensure all requirements are completed before closing service calls.
- Update all service calls with accurate information promptly.
- Ensure proper handover of service call tasks at the start and end of each VCA/GSD shift rotation.
Requirements
- Must have 3 years up of experience in supervising personnel in IT maintenance service provider industry
- Must have basic knowledge in IT hardware & software maintenance services
- Willing to be assigned in Clark Global City Office & work in shifting schedule
Job Type: Full-time
Pay: Php100,000.00 - Php150,000.00 per month
Benefits:
- Health insurance
- Pay raise
Schedule:
- 12 hour shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Performance bonus
Top Skills
What We Do
TRT is a Global Provider of IT Server, Storage and Networking Services. Whether it is hardware maintenance software support, managed services, IT infrastructure deployment, professional services, business continuity or infrastructure as a service TRT provides lead edge solutions for our clients. These offerings are customised and cost effective while working within the governance structures of Fortunate 500 companies in finance, logistics real estate, energy and retail on any IT server storage and networking technology anywhere in the world within a Mission critical service level framework.
From humble beginnings out of home office/garage in Sydney Australia in 1997, TRT has grown to a global enterprise with offices in Singapore, Philippines, Australia, Hong Kong, Thailand, US, Malaysia, Jakarta and the Netherlands. But even with our growth through the years we still hold true to those early value that only by serving our clients and employees are we truly serving ourselves.
So if you want to be part of this special global team of goal orientated deadline driven professional resilient and globally mind set, then TRT is a real option to move your career to the next level.
TRT adopts a code "RED" approach to recruitment - Recruiting Every Day. We offer top flight, purposeful and lucrative careers in Business Development, IT Infrastructure Support, Finance, Supply Chain, and Human Resources. We recruit on attitude first, in particular an applicants to contribute with a “growth” mindset and a with service orientation, previous experience in the role second and technical expertise third. So if you are serious about your developing your career by extending outside your comfort zone, then TRT can well be the company that you need to apply to. Either apply to one of the TRT Linked Job Adverts or contact us at [email protected].
