About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Role Overview
The Enterprise Incident Management (EIM) Senior Consultant role is responsible for supporting the coordinated, enterprise-wide response to significant incidents impacting business operations, technology, facilities, vendors, and reputation. The role operates within a 24/7 follow-the-sun model and ensures incidents are actively managed through detection, escalation, response, communication, and post-incident review. This position plays a critical role in driving consistent incident handling, enabling rapid response, minimizing business disruption, and supporting overall organizational resilience.
Key Responsibilities· Incident Management
- Support real-time monitoring and assessment of potential incidents across the enterprise
- Coordinate the triage and escalation of incidents in alignment with established thresholds and severity criteria
- Facilitate timely activation of incident response teams and escalation pathways
- Coordinate cross-functional teams (Technology, Business Units, Legal, HR, Communications, Third Parties) to drive resolution
- Maintain situational awareness and provide ongoing updates on incident status, impact, and risks
- Manage incident SWAT calls and communication channels
- Ensure incidents are logged, tracked, and managed through the full lifecycle
- Facilitate clear, timely, and consistent communication to stakeholders, including leadership and impacted business units
- Engage with regulatory, vendor, and client communication processes when required
- Ensure adherence to enterprise incident management policies, standards, and procedures
- Maintain accurate documentation of incident timelines, decisions, and actions
- Support governance reporting, metrics tracking, and performance analysis
- Contribute to the continuous improvement of incident management processes and controls
- Support and/or facilitate Post-Incident Reviews (PIRs) and After-Action Reviews
- Track remediation activities through completion and validate effectiveness
- Contribute to the development and enhancement of incident management methodologies, playbooks, and templates
- Support testing exercises, simulations, and scenario planning
- Partner with resilience, risk, and control teams to strengthen preparedness
Required Skills & Experience
- Strong understanding of incident management and operational functions across Northern Trust
- Ability to manage multiple incidents simultaneously in a high-pressure environment
- Excellent communication and stakeholder management skills
- Strong analytical and problem-solving capabilities
- Experience working across cross-functional teams in a large, complex organization
- Familiarity with incident management tools (e.g., ServiceNow) and reporting frameworks preferred
Experience :• A College or University degree and/or relevant proven work experience is required
• 5-7 years of related experience in Business Continuity, Disaster Recovery, Incident Management, Risk, or Controls.
Please note that Northern Trust operates on a hybrid work model, with three days in the office each week as the standard. Due to the nature of the work and the follow-the-sun model used by this team, remote work may be approved for the selected candidate.
This role is part of a global team responsible for managing critical incidents on a 24x7 basis. Partners in this role are expected to lead incident response efforts outside standard business hours, including rotating holiday and weekend coverage.
Salary Range:
$78,945 - 134,235 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.
Skills Required
- College or university degree or equivalent proven work experience
- 5-7 years related experience in Business Continuity, Disaster Recovery, Incident Management, Risk, or Controls
- Strong understanding of incident management and operational functions
- Ability to manage multiple incidents simultaneously in a high-pressure environment
- Excellent communication and stakeholder management skills
- Strong analytical and problem-solving capabilities
- Experience working across cross-functional teams in a large, complex organization
- Familiarity with incident management tools (e.g., ServiceNow) and reporting frameworks
- Ability to lead incident response outside standard business hours, including rotating holiday and weekend coverage
- Authorized to work in the U.S. without the need for employment-based visa sponsorship
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
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Retirement Support — A 401(k) with company match alongside an employer‑funded defined‑benefit pension is highlighted in employer‑verified materials and filings, setting the retirement package apart from many private employers.
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Leave & Time Off Breadth — PTO is portrayed as solid overall, and two paid volunteer days per year are clearly documented across corporate materials.
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Parental & Family Support — Company sources and postings reference paid parental and caregiver leave and recent enhancements to parental benefits, indicating meaningful family support within the package.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
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