The Role
The IT Incident Manager leads the resolution of IT and Security incidents, ensuring timely triaging, escalation, and resolution. They analyze incident trends for continual improvement, maintain stakeholder communication, and support ITIL framework enhancements. This role also mentors teams and produces analytical reports to inform senior leadership.
Summary Generated by Built In
The Company
What We Do
Sinch brings businesses and people closer with tools enabling personal engagement. Our leading cloud communications platform lets businesses reach every mobile phone on the planet, in seconds or less, through mobile messaging, voice, and video. Our global headquarters are in Stockholm, Sweden, and we have a local presence in more than 30 countries - probably somewhere near you!
