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Job Description
- Utilize AI tools (e.g., Copilot) to prompt and analyze incident data for insights.
- Group and identify patterns of repetitive incidents to uncover root causes.
- Develop and implement action plans, preventive measures, and control mitigations to reduce the likelihood of future incidents.
- Collaborate with cross-functional teams to ensure business continuity and resilience.
- Maintain documentation and reporting for incident trends and resolution strategies.
Qualifications:
- Bachelor’s or Master’s degree in Business Administration, Economics, Risk Management, or related fields
- At least 5 years of experience in Operational Risk Management, incident and loss management, problem management, operational forensics and fact-finding, or business continuity management
- Strong communication, negotiation, and presentation skills
- Excellent stakeholder management skills
- Foundational hands-on experience with Copilot, Power Automate, Power Apps, and Power BI
- Relevant banking experience is an advantage; experience with technology-related incidents is a plus
- Good command of English is a plus
Project Focus:
The main initiative for this role involves leveraging AI prompts to extract incident insights, identify recurring patterns, and proactively design solutions that prevent recurrence. This is a high-impact project that requires analytical thinking, problem-solving, and a proactive mindset.
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
Top Skills
What We Do
Siam Commercial Bank was established by royal charter on January 30, 1907 as the first Thai bank. During its more than 110 years in business, the Bank has played a leading role in providing the financial services needed in Thailand, developing deep expertise.
Today, SCB is a leading universal bank, offering deposits and lending and a wide range of other products and services, to meet the needs of all customers. Our retail services include home loans, personal credit, car hire purchase, credit cards, ATM cards, debit cards, currency exchange facilities and overseas remittances as well as investment and insurance products. For corporate and SME customers, the Bank offers cash management-related services, lending products, international trade financing, treasury products, debt and capital market products, corporate advisory, investment banking and other services. Our services are backed by our extensive banking network and continual pursuit of technological innovation. In addition, the Bank's SCB Group includes three major subsidiaries that provide specialized financial services: SCB Securities, SCB Asset Management and SCB Life Assurance.
Under the vision to serve as "The Most Admired Bank,” SCB has established a strategic plan called SCB Transformation, designed to dramatically upgrade the Bank's infrastructure and enhance its long-term competitiveness. This transformative plan responds to rapid change in the financial services industry, which is being reshaped by digital technology, regulatory change and new consumer behavior. Following this strategic plan's "Going Upside Down" approach, the Bank will transform its business model and thinking throughout its human resources, work processes, products and technology, enabling breakthrough performance and creating sustainable value for our customers and society
