The Incentive System Administrator on the Sales Performance Management (SPM) Information Shared Services team is responsible for delivering one or more of the following services for the SPM team:
- Business Ownership, Configuration, Maintenance, Support, and Readiness of Incentive Compensation Management System
- Design and develop configuration changes, workflows, and templates/forms
- Administer and Configure user web portal
- Create and maintain Data Integration interfaces
- Create, modify and maintain SQL and tune performance
- Perform load testing on the ICM app and perform analytical data analysis of the results to identify weak points within the application architecture to remediate and increase ICM application delivery performance
- Liaison with server/network/security support teams when application delivery is affected
- Help create quick reference guides or content for colleague readiness
- Strategic Project Advisory – Engage in strategic initiatives to ensure that the information needs for the purposes of Incentives & Sales Performance are discovered and realized.
Required Skills / Experience:
- Demonstrated ability/understanding of databases & ETL tools like SQL, Python and Alteryx
- Demonstrated ability/understanding of Incentive Compensation Management Systems (NICE, Varicent f/k/a IBM ICM, SAP f/k/a Callidus, etc.)
- Program management - Demonstrated ability to execute in large change initiatives
- Competent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word
- Self-thinker able to work through issues and escalate only when appropriate
- Strong oral communication skills & executive presence
- Strong written communication skills including PowerPoint skills with an ability to translate complex concepts into meaningful "stories"
- Ability to act as internal consultant, building relationships with partners, understanding requirements
- Ability to translate complex data with visualization tools and techniques for the business understanding
- Service Level Management - ability to manage competing priorities while meeting negotiated SLAs
Preferred Skills / Experience:
- 5+ years of financial services experience overall - broad-based financial services experience in variety of customer facing leadership or technical roles
- 5+ years working in business analysis or similar work (including requirements development), technical delivery, or large scale change initiatives
- 5+ years experience in customer facing front-line role and/or roles supporting front-line
- 5+ years experience with Varicent Incentive Compensation Management System (f/k/a as IBM ICM)
- Agile Kanban
Education:
Bachelor's Degree required
FINRA Affiliation required
Hours & Work Schedule
Hours per week: 40
Work Schedule: 8:00am - 5:00pm, Monday - Friday
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What We Do
As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey.
We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment.
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we.
If you're ready to advance your career in technology and security, learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation
Why Work With Us
We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits, plus a diverse culture of people and perspectives, we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving, and we believe you can too.
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