Incentive Program Manager - eBay Live

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

eBay Live is where commerce meets connection - a fast-growing live shopping experience that combines storytelling, authenticity, and community. Sellers go live, engage audiences in real time, and transform shopping into entertainment.

We’re looking for an Incentive Program Manager to support the execution and performance management of seller incentives and commercial agreements across eBay Live. This role focuses on the day-to-day assessment of individual incentive programs and contracts, ensuring they are tracked accurately, performing as expected, and operating within approved budgets.

You’ll work closely with Business Development, Finance, Legal, and Category partners to implement incentive structures, monitor ROI at the program or contract level, and surface insights that inform optimization and escalation. This is an experienced individual contributor role with clear ownership of defined programs and strong collaboration across teams

Seller Incentives & Contract-Level ROI

• Manage approved seller incentive programs (e.g., FVF discounts, activation rewards, bounties) from setup through performance tracking.

• Track and assess ROI at the individual incentive or contract level, comparing expected vs. actual outcomes.

• Monitor seller and category performance metrics tied to incentives, flagging underperformance or optimization opportunities.

• Ensure incentive execution aligns with approved terms and policies in partnership with Legal and Finance.
   

OPEX Vendor Contract & PO Management

• Own the end-to-end operational flow for OPEX-funded vendor contracts, including:

  • Vendor onboarding and coordination

  • SOW review and setup

  • PO creation, updates, and change management

  • Invoice tracking, reconciliation, and issue resolution

• Serve as the primary point of contact for vendors and internal partners on PO status and invoicing questions.

• Ensure contracts and spend are executed in compliance with eBay procurement and finance processes.
   

Budget Ownership (Program / BU Level)

• Track spend and remaining budget for assigned incentive programs and vendor engagements at a business-unit or program level.

• Partner with Finance to reconcile actuals vs. plan and support month-end and quarter-end close activities.

• Proactively identify budget risks, delays, or variances and escalate with clear context and recommendations.
   

Process Improvement & Operational Rigor

• Apply deep working knowledge of eBay’s PO and procurement processes to simplify workflows and reduce cycle times.

• Identify bottlenecks in vendor onboarding, contracting, or invoicing and drive practical process improvements.

• Maintain clear documentation, templates, and checklists to enable faster execution and consistency across programs.

• Share best practices and support teammates in navigating procurement and financial processes.
   

Reporting & Cross-Functional Collaboration

• Maintain dashboards and trackers that provide visibility into incentive performance, contract status, and spend.

• Provide regular status updates and insights to management and senior partners.

• Collaborate closely with Category, BD, Finance, Legal, and Activation teams to support program launches and ongoing execution.

• 3-5 years of experience in program management, marketing operations, business operations, or a related role.

• Comfortable working with contract-level economics, budgets, and ROI metrics within a defined scope.

• Previous experience working with procurement, POs, and contract management is preferred

• Strong analytical foundation with experience using dashboards, spreadsheets, or BI tools to track performance.

• Detail-oriented and highly organized, with the ability to manage multiple programs in parallel.

• Clear communicator who collaborates effectively across Finance, Legal, and business teams.

• Able to work independently on assigned initiatives while providing regular status updates to your manager.

• Interested in growing toward broader analytical or strategic ownership over time.

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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