Inbound Sales Team Manager

Location: Remote (LATAM)

Working Hours: U.S. Pacific Time

Compensation: $1,800 USD per month. Additional bonuses may be available based on performance.

Bullpen Talent is hiring an Inbound Sales Team Manager for a U.S. home renovation company.

The primary responsibility of this role is to build and manage a team of low-cost remote representatives who handle inbound homeowner inquiries and schedule appointments.

Homeowners contact the company directly to:

• Request renovation / construction estimates

• Schedule appointments

• Reschedule appointments

• Ask questions about services

• Follow up on projects

We are looking for someone who has previously built and managed this type of team.

• Recruit, hire, train, and manage a team of low-cost remote customer service and scheduling representatives

• Create processes, scripts, and training materials

• Ensure inbound leads are answered quickly and professionally

• Monitor team performance and quality

• Coach underperforming team members

• Maintain strong appointment booking rates

• Keep the team motivated, accountable, and productive

• Report results and recommend improvements

• Experience working for a home services company (roofing, remodeling, HVAC, restoration, windows, landscaping, solar, etc.)

• Experience building and managing teams of remote customer service, scheduling, or appointment-setting representatives

• Experience recruiting and managing lower-cost remote staff

• Experience creating processes and training programs

• Strong English communication skills

• Available during U.S. business hours

• Extremely reliable

You have personally built and managed a remote team responsible for handling inbound homeowner inquiries and scheduling appointments.

You know how to find good people, train them quickly, manage performance, and keep a lower-cost remote team operating at a high level.

Compensation: $1,800 USD per month, plus bonuses after several months of performance.

Please tell us:

• What type of home services company you worked for

• How many people you managed

• Where the team was located

• How you recruited the team

• What results the team achieved