Inbound Sales Supervisor

Inbound Sales Supervisorresponsibilities and essential job functions include, but are not limited to the following:

• Recruit, train, educate, and nurture your team to become professional lead conversion experts and improve conversation/meetings percentage.

• Coach and mentor your team to ensure their ongoing success and career progression potential; provide regular feedback and performance reviews. 

• Foster a positive and high-performing team environment; support team in resolving customer issues and concerns.

• Coordinate training and ensure compliance with all department processes, procedures, and corporate policies. 

• Identify and implement improvements to the sales process; Develop and implement sales strategies and tactics. 

• Track key performance indicators (KPIs) and analysis on conversion and close rates by lead type to identify trends and opportunities; set and track sales targets and quotas for the team.

• Establish productive, professional relationships with key personnel and internal teams, including marketing, operations, and sales.

• Communicate effectively and work closely with sales and account management teams to connect qualified leads.

• Responsible for achieving or exceeding monthly lead, conversion rates and sales goals.

• The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all-inclusive. Employee may be asked to perform other related duties to meet the ongoing needs of the organization.

Qualifications, Knowledge, Skills, and Abilities:

• High School diploma, GED; a Bachelor's degree in Sales, Marketing, or other relevant academic discipline preferred.

• 3+ years sales experience, preferably in an inbound sales environment. 

• Experience with customer relationship management (CRM) software.
• 1+ years’ experience in a supervisory or management role leading high performance teams.
• Demonstrated ability to convert prospects and close deals while maintaining established sales quotas. 

• Proven ability to manage, lead, motivate, provide constructive feedback, instruction, and development guidance to individuals and a team. 

• Results-oriented leader who defines and manages achievement of performance objectives.

• Self-starter with a history of great decision making, planning, and execution to attain results.

• Vibrant and energetic attitude, willingness to perform and get things done.

• Social selling capability – and the ability to coach and guide a team on sales techniques and best practices.

• Ability to identify and solve problems, analyze data, and develop effective solutions. 

• Strong communication skills, both written and oral, and interpersonal skills, with the ability to clearly and effectively communicate with both internal and external business partners

• Ability to multitask in a fast-paced environment with rapidly changing priorities, meet deadlines, work well under pressure, and maintain discretion on confidential matters while maintaining a positive attitude and providing unmatched customer service 
• Proficient in Microsoft Office Suite 

• Ability to read, write, and speak English fluently