Great company. Great people. Great opportunities.
If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!
As a Reservations Supervisor, you will lead the Reservation Specialist Team by ensuring their duties are properly performed. You will do so by making sure commitments to customers are met, corporate policies and procedures are complied with and regularity requirements are followed. You will utilize your leadership skills to assist in developing and maintaining a goal oriented team.
What you'll do:
Supervise the Reservation Specialist Team in their daily duties and support the Customer Care Management team
Effective management of team to include KPIs
Assist staff in resolving issues
Assist with the measurement of job performance based on clearly understood common goals
Collect and report monthly department statistics and assist in evaluating the teams' productivity
Coordinate training and ensure compliance with all department processes and procedures, corporate policies, and relevant government regulations
Support Customers that meet the criteria established for the Customer Care Reservation Specialist Team
Provide a second tier of problem resolution for the customer
Other duties assigned as needed
Requirements:
Bachelor's Degree preferred
5 years of industry experience or on the job/in house training
Ability to effectively plan, organize, communicate, and delegate
Good communication and math skills (abstract reasoning)
Problem solving skills and ability to multi-task
Working knowledge of MS Excel, Word, PowerPoint, SURI, and general office equipment
Must be able to work any required hours
Must be able to work under minimum supervision
Occasional Traveling may be needed
We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
Paid Parental Leave
United Compassion Fund
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
Explore our comprehensive U.S. benefit offerings
For Canadian benefits, click here
United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [email protected] for assistance.
At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.
Skills Required
- Bachelor's Degree preferred
- 5 years of industry experience or on the job/in house training
- Ability to effectively plan, organize, communicate, and delegate
- Good communication and math skills
- Problem solving skills and ability to multi-task
- Working knowledge of MS Excel, Word, PowerPoint, SURI, and general office equipment
- Must be able to work any required hours
- Must be able to work under minimum supervision
United Rentals Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about United Rentals and has not been reviewed or approved by United Rentals.
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Healthcare Strength — Healthcare coverage is presented as broad, with multiple medical plan options alongside dental, vision, prescription coverage, disability, and EAP support. Added navigation and wellness tools are described as part of the overall health offering.
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Parental & Family Support — Paid parental leave is included with different durations by caregiver status, and fertility benefits are specified as part of the package. These family supports appear to be positioned as meaningful components of total rewards.
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Wellbeing & Lifestyle Benefits — Wellbeing programs are highlighted, including an annual paid wellness day and app-based wellness resources. Additional lifestyle-oriented supports such as employee discounts and hardship assistance through a compassion fund are also included.
United Rentals Insights
What We Do
As North America’s largest equipment rental company, with 880+ stores in the United States and Canada, we serve construction and industrial companies, utilities, municipalities, homeowners, and communities, with the goal of fulfilling customer needs and surpassing expectations. We go beyond equipment. We are the world’s largest fleet of problem solvers, with best-in-class specialty solutions, safety training and 24/7 support to empower your success.
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